RECEPTIONIST (EXCEL)

Goodwill Industries of Arkansas • Little Rock, AR

4d • $16 - $16 • Onsite

About The Position

We are looking for an experienced Bilingual Receptionist to join our team. This position serves as The Excel Center's first point of contact for school visitors and callers. Responsible for answering/routing all incoming calls, greeting visitors, and referring to appropriate staff or department in a friendly and professional manner. Ensures employee, visitor, and facility situations are appropriately and promptly addressed.

Requirements

• High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 2 years related experience and/or training, or equivalent combination of education and experience.
• Valid Driver's License
• Basic: Database, Presentation/PowerPoint, Spreadsheet, Word Processing/Typing
• Ability to communicate clearly and distinctly with employees and guests using effective speaking and writing skills in English and Spanish.
• Able to translate between the two languages accurately.
• Demonstrated ability to articulate words and instructions clearly and accurately.
• Able to manage difficult visitor situations in the lobby area.
• Very good telephone etiquette
• Able to determine business nature of the caller and direct to the appropriate contact at The Excel Center.
• Basic Word, PowerPoint, Outlook, and Excel skills.

Nice To Haves

• Bilingual: able to translate between English and Spanish in verbal and written communication

Responsibilities

• Answer phones in a timely manner. Route calls to appropriate personnel. Screen calls for superintendent, directors, and teachers. Communicate with visitors/guests with diplomacy and tact remaining professional at all times.
• Greet visitors/guests, ascertain business, direct to proper location/personnel. Communicate with visitors/guests with diplomacy and tact remaining professional at all times and firm when necessary.
• Prepare documents (Word & Excel) as directed.
• Maintain employee in/out log; maintain visitor sign-in log; issue visitor badges for the location assigned.
• Miscellaneous duties as assigned to include sign for deliveries and inform recipients.
• Coordinates scheduling for back-up relief; advises supervisor concerning scheduling conflicts and assistance required.
• Translate school and outreach information from English to Spanish.
• Support students, teachers, life coaches, and other staff with translation needs.
• Perform any other related duties as required or assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees