Receptionist & Donations Scheduler (4534)

THE SALVATION ARMY•Hattiesburg, MS

6d•Onsite

About The Position

This position is responsible for : Answers the telephone and transfers calls to the appropriate destination; responds to callers questions and provides accurate information. Records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or E-mail. Receives, greets, and announces visitors in a courteous and tactful manner; provides assistance to callers and visitors by answering questions and providing instructions and referrals; screens sales representative soliciting to The Salvation Army. Receives, responds to, and assists people requesting social service assistance; locates appropriate personnel to assist visitors. Key Responsibilities: Schedules pick up appointments for the truck(s); records accurate and complete pickup tickets; ensures the timely and accurate distribution of tickets. Records and updates pickup information; ensures the accuracy and completeness of the same. Assists Truck Driver with addresses, location, and schedule times, rescheduling times, phone calls to donor, etc. Contacts donors if there is a problem with the scheduled pick-up and reschedules pick-ups if needed; responds to and attempts to resolve donor complaints. Physical Requirements and Working Conditions: Ability to meet attendance requirements. Ability to read, write, and communicate the English language. Ability to operate a telephone and/or switchboard and two-way radio/cellular phone. Ability to read and follow a map and/or hand-written directions. Ability to sort documents alphabetically and numerically. Ability to perform routine mathematical computations. Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Requirements

Ability to meet attendance requirements
Ability to read, write, and communicate the English language
Ability to operate a telephone and/or switchboard and two-way radio/cellular phone
Ability to read and follow a map and/or hand-written directions
Ability to sort documents alphabetically and numerically
Ability to perform routine mathematical computations
High school diploma or G.E.D. required
Two years of progressively responsible experience working in a major firm with telephone switchboard responsibilities, with experience working in a business with dispatcher responsibilities, or any equivalent combination of training and experience which provides the necessary knowledge, skill, and abilities

Responsibilities

Answers the telephone and transfers calls to the appropriate destination
Responds to callers questions and provides accurate information
Records accurate and complete messages
Ensures the timely and accurate distribution of messages through telephone and/or E-mail
Receives, greets, and announces visitors in a courteous and tactful manner
Provides assistance to callers and visitors by answering questions and providing instructions and referrals
Screens sales representative soliciting to The Salvation Army
Receives, responds to, and assists people requesting social service assistance
Locates appropriate personnel to assist visitors
Schedules pick up appointments for the truck(s)
Records accurate and complete pickup tickets
Ensures the timely and accurate distribution of tickets
Records and updates pickup information
Assists Truck Driver with addresses, location, and schedule times, rescheduling times, phone calls to donor, etc.
Contacts donors if there is a problem with the scheduled pick-up and reschedules pick-ups if needed
Responds to and attempts to resolve donor complaints