Donations Scheduler (4567)

THE SALVATION ARMY•Stuart, FL

1d•$14 - $14•Onsite

About The Position

Answers all incoming telephone calls requesting or inquiring about The Salvation Army donation pick-up services; answers questions and takes orders for pick-up service in polite and professional manner. Completes and posts pick-up slips based on information obtained from callers. Types a master list prior to day pick-ups are scheduled; checks the master list at the end of each day to verify completion; totals number of pick-ups scheduled daily. Ensures that truck drivers have all paperwork needed for the day and that they are aware of any changes Answers all dispatch calls from drivers; responds to questions and provides instructions regarding needed pick-ups. Key Responsibilities: Schedules pick up appointments for the truck(s); records accurate and complete pickup tickets; ensures the timely and accurate distribution of tickets. Records and updates pickup information; ensures the accuracy and completeness of the same. Assists Truck Driver with addresses, location, and schedule times, rescheduling times, phone calls to donor, etc. Contacts donors if there is a problem with the scheduled pick-up and reschedules pick-ups if needed; responds to and attempts to resolve donor complaints. Physical Requirements and Working Conditions: Ability to meet attendance requirements. Ability to read, write, and communicate the English language. Ability to operate a telephone and/or switchboard and two-way radio/cellular phone. Ability to read and follow a map and/or hand-written directions. Ability to sort documents alphabetically and numerically. Ability to perform routine mathematical computations. Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like. Employee Benefits: Workers' Compensation PTO Life Insurance Employee Retirement WHAT WE ARE LOOKING FOREDUCATION AND EXPERIENCE: High School diploma or G.E.D. and One year experience assisting the public and/or operating a switchboard, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Requirements

High School diploma or G.E.D.
One year experience assisting the public and/or operating a switchboard, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Knowledge of geographic area serviced in order to schedule pick-ups efficiently
Knowledge of general office practices and procedures.
Ability to assist the public in a polite and professional manner.
Ability to build and maintain professional and effective working relationships with truck drivers.
Ability to meet attendance requirements.
Ability to read, write, and communicate the English language.
Ability to operate a telephone and/or switchboard and two-way radio/cellular phone.
Ability to read and follow a map and/or hand-written directions.
Ability to sort documents alphabetically and numerically.
Ability to perform routine mathematical computations.

Responsibilities

Schedules pick up appointments for the truck(s)
Records accurate and complete pickup tickets
Ensures the timely and accurate distribution of tickets
Records and updates pickup information
Assists Truck Driver with addresses, location, and schedule times, rescheduling times, phone calls to donor, etc.
Contacts donors if there is a problem with the scheduled pick-up and reschedules pick-ups if needed
Responds to and attempts to resolve donor complaints