Receptionist/Dispatcher

SERVPRO of Bethlehem • Allentown, PA

23h • Onsite

About The Position

We are seeking a reliable, professional Receptionist–Dispatcher to be the first point of contact for our team. This role is the heartbeat of our daily operations and customer experience. The ideal candidate is organized, detail-oriented, and able to multitask in a fast-paced environment while maintaining a calm, friendly, and confident demeanor. This position requires the ability to reassure customers during stressful situations.

Requirements

• High school diploma or equivalent required
• Previous experience in reception, dispatching, or administrative support preferred
• Strong phone etiquette and customer service skills
• Ability to remain calm under pressure while being assertive and decisive when required
• Comfortable giving direction and maintaining boundaries with field staff
• Strong organizational, time-management, and multitasking abilities
• Proficiency in Microsoft Office and ability to learn job management software
• Dependable, punctual, and professional

Nice To Haves

• Experience in restoration, construction, or insurance-related fields is a plus but not required

Responsibilities

• Answer and route incoming phone calls promptly and professionally
• Serve as a friendly, calm, and reassuring voice for customers during emergency and high-stress situations
• Gather initial loss information and create electronic job files accurately and in a timely manner
• Dispatch technicians for water, fire, mold, and emergency service calls
• Schedule estimators as needed for non-emergency service calls
• Provide clear, confident direction to production staff and ensure schedules and priorities are followed
• Communicate effectively with customers, insurance representatives, management, and field staff
• Monitor job progress and adjust schedules as needed, standing firm on priorities and timelines when necessary
• Perform general administrative duties including data entry, filing, and document management
• Maintain a clean, professional front office environment

Benefits

• 401(k)
• 401(k) matching
• Company parties
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees