Receptionist - Dispatcher

SERVPRO Team JRF • Salem, MA

11d • $20 - $24 • Onsite

About The Position

Be the first friendly voice customers hear when they need help most. As a Receptionist / Dispatcher at SERVPRO of Manchester, NH, you’ll manage calls, schedule/dispatch crews, and keep jobs moving smoothly from First Notice of Loss (FNOL) through completion. If you’re organized, empathetic, calm under pressure, and love helping people, this is a great fit—with room to grow as our office expands.

Requirements

• HS diploma/GED required.
• 1+ year in a receptionist, dispatcher, administrative assistant, customer service, or call center role preferred.
• Strong phone etiquette, written/verbal communication, and attention to detail.
• Comfortable with Microsoft Office and Teams and web-based scheduling/CRM tools.

Nice To Haves

• experience in restoration, construction, property management, or insurance claims.

Responsibilities

• Answer inbound calls; greet walk-ins; deliver five-star customer service with empathy and professionalism.
• Enter new leads/FNOLs accurately; verify details and document all communications.
• Dispatch & schedule production teams; coordinate on-call rotations; adjust routes as priorities change.
• Track jobs/WIP; follow up on estimates and customer communications; flag bottlenecks early.
• Coordinate logistics (materials, access, vendor visits) to keep projects on time.
• General office support (email, filing, collections, data entry) and other duties as needed.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Vision insurance
• Health/Dental/Vision
• 401(k) with match
• PTO/Holidays
• Paid training
• Career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED