Receptionist - Dispatcher

SERVPRO Team JRF•Manchester, NH

8d•$20 - $24•Onsite

About The Position

Be the first friendly voice customers hear when they need help most. As a Receptionist / Dispatcher at SERVPRO of Manchester, NH , you’ll manage calls, schedule/dispatch crews, and keep jobs moving smoothly from First Notice of Loss (FNOL) through completion. If you’re organized, empathetic, calm under pressure, and love helping people, this is a great fit—with room to grow as our office expands.

Requirements

HS diploma/GED required.
1+ year in a receptionist, dispatcher, administrative assistant, customer service, or call center role preferred.
Strong phone etiquette, written/verbal communication, and attention to detail.
Comfortable with Microsoft Office and Teams and web-based scheduling/CRM tools.

Nice To Haves

experience in restoration, construction, property management, or insurance claims

Responsibilities

Answer inbound calls; greet walk-ins; deliver five-star customer service with empathy and professionalism.
Enter new leads/ FNOLs accurately; verify details and document all communications.
Dispatch & schedule production teams; coordinate on-call rotations; adjust routes as priorities change.
Track jobs/ WIP ; follow up on estimates and customer communications; flag bottlenecks early.
Coordinate logistics (materials, access, vendor visits) to keep projects on time.
General office support (email, filing, collections , data entry) and other duties as needed.