Receptionist / Department Assistant II

The Pape' Group, Inc.•Kent, WA

50d•$21 - $30

About The Position

Do you enjoy helping people, organizing chaos, and keeping operations running smoothly? Are you detail-oriented? Are you enthusiastic and outgoing? Pape' Machinery, the premier capital equipment dealer in the West, is looking for an energetic Receptionist to join their team in Kent and provide an exceptional customer experience. At Pape', we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance-all designed to support you and your family. Make a difference. Grow your career. Join the Pape' Team! In this role, you'll serve as the first point of contact for customers, greeting and assisting them with friendliness and professionalism. You'll manage the main switchboard, ensuring calls are routed quickly and accurately. Each day will bring new opportunities to support multiple departments with a wide range of administrative needs-including preparing correspondence, maintaining organized filing systems, ordering office supplies, and processing departmental timecards. You will also play an important part in financial and operational workflows by coding payables, handling daily mail, assisting the regional finance department, and completing various forms and reports with precision. In addition, you'll follow up with customers on completed service work to ensure satisfaction, help coordinate and schedule shipments, monitor store safety tracking, and provide support to regional managers and teams as needed. Throughout all of this, you'll maintain a high level of organization and independence, keeping tasks moving smoothly even without direct supervision.

Requirements

Excellent verbal and written communication skills.
Ability to create and maintain good relationships with both internal and external customers.
Above-average typing and computer skills, including experience with Microsoft Outlook, Word, and Excel
Exceptional organizational skills and attention to detail.
Ability to multi-task and work in a fast-paced environment.
A valid license with a good driving record - occasional travel within the region will be required.

Nice To Haves

Salesforce experience is preferred.

Responsibilities

Serve as the first point of contact for customers, greeting and assisting them with friendliness and professionalism.
Manage the main switchboard, ensuring calls are routed quickly and accurately.
Support multiple departments with a wide range of administrative needs-including preparing correspondence, maintaining organized filing systems, ordering office supplies, and processing departmental timecards.
Play an important part in financial and operational workflows by coding payables, handling daily mail, assisting the regional finance department, and completing various forms and reports with precision.
Follow up with customers on completed service work to ensure satisfaction
Help coordinate and schedule shipments
Monitor store safety tracking
Provide support to regional managers and teams as needed.
Maintain a high level of organization and independence, keeping tasks moving smoothly even without direct supervision.

Benefits

Competitive pay based on your skills, training, and experience level.
Outstanding benefits including - 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
Progressive Vacation Plans, Sick Leave & Paid Holidays - Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 1 hour of sick leave for every 30 hours worked, and 7 paid holidays each year. Pape' vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
Advancement - Pape' is a dynamic, growth-oriented organization with a focus on promoting from within.
Stability and reputation - Pape' is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape' is known for their stability, honesty and integrity.
Equipment - Pape' has the largest equipment inventory in the West and an unparalleled parts inventory.
Employee impact - Enjoy an open-door policy where your voice will be heard and your opinions will matter.
Training - You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

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