Receptionist & Customer Service Rep

HOMEWARD BOUND, INC.•Dallas, TX

5d•Onsite

About The Position

Homeward Bound Inc., a behavioral health provider, is seeking a full-time receptionist/customer service representative for its outpatient clinic and administration building near downtown Dallas. The outpatient building includes three main client-serving programs including a mental health outpatient clinic, a medication-assisted treatment clinic, and a substance use disorder outpatient program. In addition to the administrative offices, this location also serves as the base for the outreach team. Welcome and offer assistance to all clients, visitors and contract staff immediately upon their entry to the facility, according to facility policy. Answer the phone and be able to answer basic questions about programs in all buildings and be able to transfer calls appropriately Be familiar with each program and its schedule, and be able to answer questions over the phone or in person Greet each person as they arrive and have them sign in Organize all guest sign in sheets by programs or reason for visit Be able to direct and/or escort each guest to the appropriate department or individual Assist in solving various problems that arise Straighten, clean, and organize the front desk and lobby on a daily basis Manage the room reservation log and know who is utilizing each room at any given time Assist in setting up for trainings, meetings, and events Collect, sort, and distribute all mail and packages Update the phone extension list for the agency on a monthly basis Keep a log of where each phone extension is physically located Have a working knowledge of Microsoft 365 including Outlook and Teams Become familiar with all electronic health records and be able to document incoming calls as well as verify for someone when their appointment is Gather clients’ identity and financial information needed, make copies, and upload into their charts Have a working understanding of emergency management and what to do in a medical, behavioral, or psychiatric emergency Be able to find and give out basic forms staff might need such as satisfaction surveys, complaint forms, etc. Be aware of work orders and repairs that have been submitted for the building and the property and update the list as needed Walk throughout the building when arriving and when departing each day and check for people who need assistance or other hazards Client Food Pantry - Maintain availability of food items from clients through food pantry Be able to work on site in Dallas Monday through Friday from 8:30am-5:00pm Bilingual in Spanish and English preferred

Requirements

High school graduate or have GED.
General knowledge of switchboard and basic office machines.
If in a recovery program, must have one (1) year of continuous sobriety.
Must have reliable transportation
General knowledge of switchboards.
Basic office machine skills
Good oral and written communication skills.
Observes client confidentiality requirements.
Adhere to facility Policies and procedures.
Demonstrate good interpersonal relationship skills with clients and staff members.
Performs assigned duties and responsibilities in a timely manner.
Ability to control problem situations in a calm and direct manner.
Ability to establish and maintain a rapport with the clients.
Ability to motivate, confront, and self-disclose in an appropriate manner.
Demonstrates warmth, realness and empathy.
Willingness to upgrade knowledge and skills through continued education and training.
Ability to always interact with clients and their family members in a professional manner.
Ability to work cooperatively with all supervisors and fellow employees in the designated work area and in other departments as assigned, communicating effectively to generate a therapeutic, stable, cohesive work environment.
Ability to control self during problem/crisis situations in a calm and professional manner.

Nice To Haves

Bilingual in Spanish and English preferred

Responsibilities

Welcome and offer assistance to all clients, visitors and contract staff immediately upon their entry to the facility, according to facility policy.
Answer the phone and be able to answer basic questions about programs in all buildings and be able to transfer calls appropriately
Be familiar with each program and its schedule, and be able to answer questions over the phone or in person
Greet each person as they arrive and have them sign in
Organize all guest sign in sheets by programs or reason for visit
Be able to direct and/or escort each guest to the appropriate department or individual
Assist in solving various problems that arise
Straighten, clean, and organize the front desk and lobby on a daily basis
Manage the room reservation log and know who is utilizing each room at any given time
Assist in setting up for trainings, meetings, and events
Collect, sort, and distribute all mail and packages
Update the phone extension list for the agency on a monthly basis
Keep a log of where each phone extension is physically located
Have a working knowledge of Microsoft 365 including Outlook and Teams
Become familiar with all electronic health records and be able to document incoming calls as well as verify for someone when their appointment is
Gather clients’ identity and financial information needed, make copies, and upload into their charts
Have a working understanding of emergency management and what to do in a medical, behavioral, or psychiatric emergency
Be able to find and give out basic forms staff might need such as satisfaction surveys, complaint forms, etc.
Be aware of work orders and repairs that have been submitted for the building and the property and update the list as needed
Walk throughout the building when arriving and when departing each day and check for people who need assistance or other hazards
Client Food Pantry - Maintain availability of food items from clients through food pantry
Be able to work on site in Dallas Monday through Friday from 8:30am-5:00pm