Receptionist/Concierge Coordinator

IHG•Atlanta, GA

3h•$18 - $23•Onsite

About The Position

Under general supervision, provides reception coverage and as a backup for concierge for IHG Hotels & Resorts Corporate Office [Dunwoody/Atlanta] and general office support for the Corporate Services department in accordance with the Company’s standards. Receive visitors (i.e., vendors, applicants, clients, etc.) as appropriate. Respond to visitors’ routine inquiries, complaints; refer complex problems to manager; notify appropriate parties of guests or deliveries. Ensure that lobby reception area is always neat and presentable; serve as host/hostess and ensure beverages are available for guests. Schedule Lobby conference rooms as needed. Responsible for validating parking passes as appropriate. Responsible for processing name badges for guests and visitors. Maintain a consistent, high-quality customer-focused orientation. Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why if service cannot be provided. Respond to individuals in manner and timeframe promised or follow-up to explain status. Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions. Serve as Backup for the concierge in the booking of corporate meetings. Coordinate meeting room configurations and set up with Porter. Liaison with the Global Tech team regarding audio-visual requirements and technical issues. Escalate any Facility issues to the IHG Facilities team or Building management.

Requirements

High School Diploma or equivalent.
At least one year as a receptionist or customer service representative in a corporate environment.
Strong customer service focus and a positive attitude.
Effective oral and written communication skills for the purpose of conveying information to internal and external customers and when greeting visitors.
General knowledge of Company organizational structures/functions preferred to direct calls and visitors.
Effective problem-solving skills, organizational skills and time management.
Ability to work with all levels internally and externally and to work independently with minimal supervision.
Strong PC skills including proficiency in a variety of software packages (i.e. Excel, WP, Microsoft Word, PowerPoint, Outlook, e-mail, etc.)
This position requires the ability to lift up to 20 pounds and push furniture, carts, dollies, equipment, etc.

Nice To Haves

General knowledge of Company organizational structures/functions preferred to direct calls and visitors.

Responsibilities

Receive visitors (i.e., vendors, applicants, clients, etc.) as appropriate.
Respond to visitors’ routine inquiries, complaints; refer complex problems to manager; notify appropriate parties of guests or deliveries.
Ensure that lobby reception area is always neat and presentable; serve as host/hostess and ensure beverages are available for guests.
Schedule Lobby conference rooms as needed.
Responsible for validating parking passes as appropriate.
Responsible for processing name badges for guests and visitors.
Maintain a consistent, high-quality customer-focused orientation.
Serve as Backup for the concierge in the booking of corporate meetings.
Coordinate meeting room configurations and set up with Porter.
Liaison with the Global Tech team regarding audio-visual requirements and technical issues.
Escalate any Facility issues to the IHG Facilities team or Building management.