Concierge (Receptionist)

Bishop Place Senior Living • Pullman, WA

15h • $18 • Onsite

About The Position

As the first point of contact at the community, the Concierge provides exceptional customer service, greeting residents, families, and visitors while supporting sales, marketing, and business office functions. You will manage the lobby experience, answer calls, and help ensure a welcoming, professional environment.

Requirements

• Previous experience in customer service or answering phones preferred
• Must be 18 years or older
• First Aid certification required
• Compassion for and enjoyment of working with older adults
• Strong verbal and written communication skills
• Resourceful, organized, and able to manage multiple priorities
• Proficient in word processing, spreadsheets, and email

Nice To Haves

• Previous experience in customer service or answering phones preferred

Responsibilities

• Greet and assist residents, families, visitors, and employees with questions and concerns
• Answer and route incoming calls professionally
• Monitor the lobby, maintain a clean and inviting environment, set up coffee and water stations
• Support marketing and sales efforts, including tours, inquiries, and Lead Management Program tasks
• Assist the business office with resident documentation and file maintenance
• Deliver packages, mail, phone messages
• Assist with scheduling medical appointments and transportation services
• Encourage resident participation in community activities
• Report elder maltreatment or abuse as required
• Follow and communicate company policies and procedures
• Perform other duties as assigned

Benefits

• Medical, Dental, Vision (employees working 30 hours or more per week)
• 401(k) with employer match
• Generous PTO
• Pet insurance
• Perks at Work
• Employee Assistance Program
• Voluntary benefits options

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed