Receptionist - Case Aide

The Salvation Army•Mansfield, OH

11d

About The Position

Overview GENERAL PURPOSE OF JOB: Responsible for receptionist duties as assigned by the Commanding Officers and work closely with the Social Services Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES Greet the public (clients, donors, board members, etc.) in a pleasant and helpful manner Maintain cleanliness and operations of the front office Must be able to communicate effectively both orally and in writing Answer telephone: take messages Sort and distribute donated bread, sweets, chips, and other food items to clients and keep records as appropriate Document client files in the computer for needed assistance Assist caseworker with client intake Enter statistics onto Excel and Word documents as needed Enter client data using Pantry Track Distribute mail/packages When necessary, prepare food items for food pantry (pack food boxes/meat). (Will include heavy lifting of at least 50 lbs.) Calculate volunteer hours Assist other departments if needed working as a team Assist with all holiday programs Record in-kind donations received through front office Train volunteers/WEP workers/Goodwill workers Maintain appearance of the lobby Assist Case worker with social service duties Other miscellaneous duties as required SUPERVISORY RESPONSIBILITIES: Assists with oversight of volunteers Qualifications MINIMUM EDUCATION and/or EXPERIENCE Minimum High School Diploma SPECIAL SKILLS, CERTIFICATES, LICENSES, REGISTRATIONS Must be proficient in Microsoft Word and Excel Background check is required through the Bureau of Criminal Identification & Investigation (BCII) Must have a valid driver's license Salvation Army Mission Statement The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Acceptable job performance includes the completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations of The Salvation Army. The employed occupies a position of trust and is expected to maintain confidentiality and exhibit loyalty to The Salvation Army and the staff of The Salvation Army in all job-related matters and activities. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.

Requirements

Minimum High School Diploma
Must be proficient in Microsoft Word and Excel
Background check is required through the Bureau of Criminal Identification & Investigation (BCII)
Must have a valid driver's license

Responsibilities

Greet the public (clients, donors, board members, etc.) in a pleasant and helpful manner
Maintain cleanliness and operations of the front office
Must be able to communicate effectively both orally and in writing
Answer telephone: take messages
Sort and distribute donated bread, sweets, chips, and other food items to clients and keep records as appropriate
Document client files in the computer for needed assistance
Assist caseworker with client intake
Enter statistics onto Excel and Word documents as needed
Enter client data using Pantry Track
Distribute mail/packages
When necessary, prepare food items for food pantry (pack food boxes/meat). (Will include heavy lifting of at least 50 lbs.)
Calculate volunteer hours
Assist other departments if needed working as a team
Assist with all holiday programs
Record in-kind donations received through front office
Train volunteers/WEP workers/Goodwill workers
Maintain appearance of the lobby
Assist Case worker with social service duties
Other miscellaneous duties as required
Assists with oversight of volunteers