Case Aide

Morrison Child and Family Services • Portland, OR

1d • $22 - $24 • Hybrid

About The Position

The Case Aide collaborates closely with the Case Management team and leadership to support the Home Study and Post-Release Services program. Core responsibilities include accurate data entry, conducting surveys, contacting sponsors and youth as needed, and assisting with follow-up on referrals. Case Aides also help track service outcomes, provide logistical and administrative support, and contribute to the efficient flow of day-to-day operations. Additional duties may be assigned as needed to promote the overall success and effectiveness of the program.

Requirements

• High School diploma or equivalency
• Bilingual in Spanish written, read and verbal. Must clear a language proficiency test for Spanish.
• One year of experience working in a social service environment
• One year of experience in a professional office environment
• Child Welfare and or case management experience
• Attained age 21 years or older before first day of employment in position (ORR)
• We consider education, training, experience and demonstrated skills.
• Pass a criminal history background check though Morrison and a suitability determination investigation through the U.S. Office of Personnel Management.
• 40 hours of required training per year.

Nice To Haves

• ORR experience
• Knowledge of Federal, State and agency regulations.
• Knowledge of adolescent developmental issues, trauma, abuse and neglect, substance abuse and dependence, delinquency, peer influence, and related group and individual interventions.

Responsibilities

• Work closely with the case management team to support case managers and case workers in making referrals for clients.
• Assist with creating, filing, closing, and maintaining accurate client records.
• Perform accurate and timely data entry into designated databases and case management systems.
• Conduct client and sponsor surveys to assess ongoing needs and service satisfaction.
• Schedule appointments and send mail or emails to families on behalf of the Case Manager as needed.
• Support the tracking and reporting of service outcomes.
• Provide administrative and logistical support to the team.
• Maintain confidentiality and adhere to all program policies, procedures, and compliance standards.
• Complete Mandated Reporter responsibilities in accordance with local and state requirements whenever a child’s safety may be at risk.
• Remain flexible with days and hours of work to meet program needs.
• Participate in the practice and implementation of the Sanctuary Model.
• Support other key areas of the program as needed.
• Complete other duties as assigned by the Assistant Program Director or Program Director to ensure successful program operations.
• Demonstrate a commitment to developing a thorough knowledge and application of the Sanctuary model and other organizational policies & practices.
• Participate in staff development, in-services, and training related to workplace effectiveness; model professional behaviors and implement improvements to business practices with awareness of their impact in a trauma-informed behavioral healthcare organization.

Benefits

• Morrison employees are offered a variety of benefits including Medical, Vision, Dental, Flexible Spending Accounts, Employer-Paid Life, Accidental Death and Dismemberment and Long-Term Disability, and an Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees