Receptionist/Administrative Support - Mortgage Loans Department

Arab National Bank•Amarillo, TX

About The Position

Provide quality customer service and work toward the generation, promotions and maintenance of a quality work environment for the staff of Amarillo National Bank. Maintain a positive attitude and provide team support. Timely send mortgage loan disclosures and/or statements of denial to borrowers. Strong communication skills with all mortgage officers and processors. Input loan applications into the mortgage department's software system. Perform general loan processing functions: ordering appraisals, flood and tax certificates and title commitments. Ability to answer and field basic mortgage questions. Perform all required receptionist duties. Assist Mortgage Loan Compliance Officer as needed Assist officers and other employees as needed. Disburse funds on closed loans. Handle incoming payments brought in by customers.

Requirements

A high school diploma is required
Excellent customer service skills
Strong communication abilities
Ability to manage multiple tasks at one time
Organized and detail oriented
Have strong sense of urgency as timeframes must be met
Basic computer knowledge of Word, Excel, Power Point and Internet

Nice To Haves

Mortgage loan experience preferred

Responsibilities

Provide quality customer service
Maintain a positive attitude and provide team support
Timely send mortgage loan disclosures and/or statements of denial to borrowers
Communicate with mortgage officers and processors
Input loan applications into the mortgage department's software system
Perform general loan processing functions: ordering appraisals, flood and tax certificates and title commitments
Answer and field basic mortgage questions
Perform all required receptionist duties
Assist Mortgage Loan Compliance Officer as needed
Assist officers and other employees as needed
Disburse funds on closed loans
Handle incoming payments brought in by customers