Receptionist 4

Aston Carter • New York, NY

1d • Onsite

About The Position

We are seeking a punctual, service-oriented Front Desk & Workplace Experience Coordinator with experience in hospitality or reception. This role is responsible for ensuring an exceptional guest experience at the front desk, including managing visitor check-in, coordinating with security, and collaborating with internal teams. You will be the go-to person for support within the workplace, both in-person and via Slack, while also managing mailroom duties and supporting onsite events.

Requirements

• Experience in hospitality, customer service, or reception.
• Strong reliability with on-time attendance and punctuality.
• Experience with Google Workspace, Microsoft Office, Zoom, Slack, and ticketing tools.
• Comfortable working onsite in a fast-paced environment.

Nice To Haves

• Experience in mailroom management and customer support.

Responsibilities

• Ensure a seamless Stripe and guest experience at the front desk.
• Manage visitor check-in processes, including issuing visitor lanyards.
• Collaborate with security for VIP and event guest arrivals.
• Work with internal teams to adhere to visitor policies.
• Store luggage and coats according to site protocols.
• Assist employees and visitors in-person and via Slack.
• Escalate challenges to the Workplace Manager and JLL Manager.
• Connect with the Workplace Manager on key items for additional support.
• Respond to Jira tickets within SLAs and triage to appropriate teams.
• Manage the distribution of mail, packages, and swag using Envoy.
• Inspect and ensure reception equipment is in good condition.
• Maintain approved literature and manage office supplies.
• Conduct daily walkthroughs to identify facilities needs.
• Support onsite events and manage facilities issues.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees