Receptionist 3

Aston Carter•Cincinnati, OH

51d•$18 - $20•Onsite

About The Position

We are seeking a customer-focused Fitness Center Front Desk Associate to serve as the welcoming face of our employee fitness center. This role is essential to creating a safe, clean, and engaging wellness environment that supports our commitment to employee health and workplace satisfaction. You'll be the first point of contact for employees utilizing our fitness facilities, ensuring exceptional service while maintaining facility operations and safety standards that promote overall employee wellness and engagement.

Requirements

High school diploma or equivalent required.
1-2 years of customer service experience in face-to-face environments.
Strong interpersonal and communication skills with a professional appearance and demeanor.
Basic computer proficiency including Microsoft Office and ability to learn facility management software.
Ability to work independently while managing multiple tasks simultaneously.
Flexibility to work various shifts, including early morning and evening hours.
Physical ability to stand for extended periods, lift up to 75 pounds occasionally, and maintain visual/auditory awareness for facility safety.

Nice To Haves

Previous experience in fitness, recreation, hospitality, or facility management industries.
CPR/AED certification or willingness to obtain certification upon hire.
Basic knowledge of fitness equipment operation and general exercise principles.
Experience with facility operations, maintenance coordination, or wellness program support.
Familiarity with membership management systems or similar database platforms.

Responsibilities

Greet employees with a positive, professional attitude and assist with fitness center inquiries, policies, and equipment questions.
Conduct regular safety inspections of exercise equipment and facility areas, reporting any maintenance issues or safety concerns.
Maintain facility cleanliness and organization throughout your shift, including inventory management of towels, cleaning supplies, and amenities.
Monitor facility capacity, enforce occupancy limits, and oversee proper equipment usage while providing basic equipment orientation to users.
Handle member concerns and feedback professionally while maintaining accurate employee locker records.
Conduct facility orientations for first-time visitors and assist with fitness center marketing initiatives and events.
Generate weekly usage reports and facility metrics while performing other assigned administrative duties.