Receptionist 1

Humana Inc. • Port Orange, FL

30d

About The Position

The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments. As the Receptionist, you are the first impression of the center. You will welcome patients and coordinate front-desk activities. The ideal candidate will have a friendly and easy-going personality.

Requirements

• 2+ years of experience in a medical office or healthcare setting utilizing a computer-based practice management software system.
• Ability to handle high call volume and multi‐task while providing an exceptional customer experience.
• Excellent customer service and phone etiquette.
• Knowledge of MS Office (Word, Excel, Outlook, Access)

Nice To Haves

• Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and/or NextGen.

Responsibilities

• Answer phone calls utilizing a multi‐line telephone system.
• Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.
• Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries.
• Resolve patient issues through independent problem solving and with a goal of first call.

Benefits

• Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees