Reception Team Staff - Clinic

Group Health Cooperative of South Central Wisconsin•Madison, WI

12d

About The Position

The Reception Team Staff – Clinic position is responsible for providing a wide range of administrative support activities including answering the telephone (serving as back up to nurse and practitioner phone lines), directing and checking in of patients and other customers properly, scheduling appointments, answering general questions, collecting fees, and organizing the desk. The incumbent works under the general supervision and review of the Reception Team Leader. GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. In dedication to the health and well-being of our employees, we offer a comprehensive benefits package that includes health and dental insurance, along with paid short-term disability, long-term disability, and life insurance. Additional benefits include a flexible spending account, employee assistance programs, tuition reimbursement, pet insurance, eyewear discounts, and more. Check us out by clicking on Many Talents, One Mission! The Benefits of Working at GHC-SCW.

Requirements

High school graduate or equivalent required.
Minimum six (6) months' work experience in a setting that requires customer service skills required.
Ability to pass Competency Test in primary reception area and Telephone Communication skills checks within a reasonable time period (approximately 3 – 6 months).
Excellent organizational skills required.
Excellent verbal and written communication skills required.
Excellent customer service skills required. Ability to work with a diverse patient population.
Ability to work harmoniously and cooperatively with all personnel and the public required.
Ability to act in a professional manner when dealing with practitioner staff, personnel of other departments, fellow employees and the general public required.
Ability to maintain patient confidentiality. Knowledge of or ability to learn HIPAA requirements.
Knowledge of and ability to use email.
Ability to use and/or learn on-line systems such as electronic medical record and appointment scheduling.
Ability to handle and prioritize multiple tasks appropriately in rapid succession required.
Ability to be flexible in daily assignments.
Ability to take and relay messages accurately and in a timely manner, including the ability to spell correctly required.
Ability to use a keyboard for much of the shift required.
Ability to sit or stand for up to 3 hours at a time and frequently stand up and down from desk chair required.
Ability to frequently bend and reach from both a standing and sitting position required.
Ability to speak and listen in person and on the telephone.
The incumbent knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner. The incumbent understands our Mission, Vision, and Common Values (stated below) and is committed to promote these values in behavior and attitude.

Nice To Haves

Work experience in a Medical Reception setting preferred.
Relevant training may be substituted for work experience.
Previous experience using the telephone in a service capacity preferred.
Experience with medical terminology preferred.

Responsibilities

answering the telephone (serving as back up to nurse and practitioner phone lines)
directing and checking in of patients and other customers properly
scheduling appointments
answering general questions
collecting fees
organizing the desk