Reception Team Staff-Call Center

Group Health Cooperative Of South Central Wisconsin • Madison, WI

421d

About The Position

The Reception Team Staff - Call Center position at Group Health Cooperative of South Central Wisconsin is responsible for providing a wide range of administrative support activities within the Call Center. This includes answering telephone calls from members and staff, scheduling appointments, informing members of co-payments, and addressing general inquiries. The role operates under the supervision of the Call Center Supervisor and aims to foster a caring and compassionate environment for all individuals involved.

Requirements

• High school graduate or equivalent required.
• Minimum six months' work experience in a customer service setting required.
• Previous experience in a Medical Reception setting preferred.
• Experience with medical terminology preferred.
• Ability to pass skill checks in primary reception area and Telephone Communications within approximately 3 months.
• Excellent organizational skills required.
• Excellent verbal and written communication skills required.
• Excellent customer service skills and listening ability to resolve complaints required.
• Ability to work harmoniously with all personnel and the public required.
• Ability to maintain patient confidentiality and knowledge of HIPAA requirements.
• Knowledge of and ability to use various computer programs including database, word processing, and email.
• Ability to use and/or learn online systems such as electronic medical records.
• Ability to apply protocols to appointment scheduling accurately.
• Ability to handle and prioritize multiple tasks appropriately.
• Ability to be flexible in daily assignments.
• Ability to take and relay messages accurately and timely, including correct spelling.
• Ability to type a minimum of 30 WPM for much of the shift required.
• Ability to sit or stand for up to 3 hours at a time and frequently stand up and down from desk chair required.
• Ability to frequently bend and reach from both standing and sitting positions required.
• Ability to speak and listen in person and on the telephone.

Nice To Haves

• Experience using the telephone in a service capacity preferred.
• Ability to work with a diverse patient population.

Responsibilities

• Answer telephone calls from members, co-workers, and other staff.
• Relay messages appropriately and in a timely manner.
• Schedule follow-up and routine appointments.
• Inform members of relevant co-payments and fees due at the time of service.
• Answer general questions from members and staff.

Benefits

• Competitive pay
• Free parking at all locations
• Exceptional benefits including health insurance and retirement plans

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees