Reception Shift Coordinator

The Omega Institute•Rhinebeck, NY

3d•Onsite

About The Position

The Reception department is located in the Main Office where team members greet all incoming guests, orient guests to the campus map, provide campus information, and offer customer support. Reception also coordinates with Campus Support, Guest Services, Production, and Faculty Support on a daily basis to ensure guests are taken care of in an efficient and timely fashion. The role of the Reception Shift Coordinator, and its support team, is to ensure all guests begin their stay with Omega on an upbeat and positive level. The Reception Shift Coordinator is responsible for overseeing the Reception department alongside the Campus Manager to ensure a smooth check-in process for program participants by completing daily office duties and executing a high level of customer service. The Reception Shift Coordinator may also assist the Campus Manager in supporting the Guest Services team.

Requirements

Excellent interpersonal and communication skills.
Detail oriented.
Timely, reliable, and service oriented individual.
Team player.
Alignment with Omega's mission, goals and core values.

Responsibilities

Customer Service - giving Omega campus information, billing and housing information including registrations, transportation, room switches, balances due, donations, etc.
Proficiency in Termserv, Omega's software system.
Assist in training and supervising the Reception staff.
Performance of administrative duties, e.g.: copying, scanning, office organization, kitchen and lobby upkeep.
Handle switchboard on weekends.
Handle all incoming mail (USPS, FedEx & UPS).
Lead transition preparation.
Lead guest meal-ticket/class-badge run and print.
Responsible for running transportation reports.
Responsible for completing check-out operations.
Other duties as required by the Campus Manager.