Reception Phone Operator

ACO, Inc. • Mentor, OH

5d

About The Position

Reception / Phone Operator will be located at the front desk reception area and will be responsible for answering and processing incoming calls with the highest level of customer service, greeting and appropriately directing visitors, supporting Operations/Customer Service with administrative tasks, projects, and employee engagement, as well as assisting with company meetings. This position is detail-oriented and requires someone who is personable, dependable, and responsible, with excellent organizational, verbal, and written communication skills.

Requirements

• High school diploma or equivalent is required
• 1-2 Years prior customer service experience with related phone operator skills
• Must possess excellent telephone answering skills
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence and memos
• Ability to effectively present information to customers, clients, and other employees of the organization
• Basic understanding of administrative and clerical procedures and systems
• Excellent verbal and written communication skills
• Excellent customer and interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
• Must be reliable, detail oriented, and organized, with ability to demonstrate proactive thinking in all situations
• Proficient with Microsoft Office Suite or related software

Responsibilities

• Answer a multiple phone line system while directing callers to the appropriate associate in the correct department or their voice mailbox if they are unavailable.
• Answers frequently asked questions regarding company’s address/location, hours of operation, etc.
• Greets visitors and notifies appropriate parties of their arrival
• Uses a high level of integrity and confidentiality
• Maintains effective working relationships with employees in various office locations and with ACO’s clients/customers/vendors
• Assists with employee breakroom supplies
• Demonstrates professionalism and good judgment
• Processes incoming and outgoing mail/packages/documents
• Follows all company policies and procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees