Phone Operator

Hersha Hospitality Management LP•Miami Beach, FL

17h

About The Position

Opportunity: Phone Operator Answer and direct internal and external telephone calls in accordance with established guest service and sustainability standards. Potential Career Path Front Desk Supervisor –Front Office Manager – Assistant General Manager Essential Job Functions Promptly and professionally answer telephone calls and ascertain. the correct extension and direction of call. Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested. Receive wake-up call information, input accurately into the automated wake-up system and verbally confirm time with guest. Page guests and patrons using the public address system. Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests. Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately. Initiate emergency response as necessary and legibly document pertinent details. Respond to and resolve all complications and complaints. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management. HHM Hotels Benefits and Perks Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Daily Pay Free Basic Life Insurance 24/7 access to TELUS Health, a confidential work-life resource. Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program

Requirements

High School diploma or equivalent.
Work schedule varies and may include working on holidays and weekends.
Requires standing for extended periods, speaking, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

Nice To Haves

Previous receptionist or customer service experience preferred.

Responsibilities

Promptly and professionally answer telephone calls and ascertain the correct extension and direction of call.
Transcribe complete messages and repeat information to verify accuracy.
Input and retrieve messages from the computer as requested.
Receive wake-up call information, input accurately into the automated wake-up system and verbally confirm time with guest.
Page guests and patrons using the public address system.
Act as dispatcher for security, guest services and property operations associates.
Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests.
Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately.
Initiate emergency response as necessary and legibly document pertinent details.
Respond to and resolve all complications and complaints.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.