Reception Concierge

HRI Hospitality•New Orleans, LA

About The Position

At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career! HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements. With a 40-year legacy, HRI Hospitality has meticulously constructed a robust lodging and mixed-use platform under the seasoned leadership team's guidance. The company currently owns and manages a diverse portfolio in the nation’s premier lodging markets, actively engaging in both development and acquisitions to enhance their offerings. While maintaining an active development pipeline, HRI Hospitality is committed to "Elevating the Urban Experience" for guests. Managing a portfolio of branded and independent institutional quality hotels in key U.S. markets, the company is an approved operator for all major full- and focused-service brands. Leveraging deep sector expertise and a vast industry network, HRIH’s hotel management platform emphasizes a balanced approach, incorporating People, Profit, and Revenues. With extensive third-party management expertise and an owner's perspective, HRI is adept at operating properties effectively, solidifying its position as an innovative leader in the hospitality industry.

Requirements

High school diploma or equivalent required.
Minimum 1 year of customer service or front desk experience required.
Excellent communication and interpersonal skills.
Professional appearance and polished demeanor.
Strong organizational and multitasking abilities.
Proficient in Microsoft Office Suite (Word, Outlook, Excel).
Ability to handle sensitive information with discretion.
Flexibility to work various shifts, including weekends and holidays.

Nice To Haves

College coursework or degree in Hospitality or related field preferred.
Previous hospitality or concierge experience preferred.
Experience with hotel or office phone systems and property management software a plus.
Knowledge of local attractions, dining, and events preferred.

Responsibilities

Greet and welcome guests and visitors in a professional and friendly manner.
Manage guest inquiries, provide directions, and offer recommendations for local attractions and services.
Answer and route phone calls, messages, and emails promptly and accurately.
Assist with check-ins, check-outs, and guest requests as needed.
Coordinate with housekeeping, maintenance, and front desk teams to ensure smooth operations.
Maintain cleanliness and organization of the lobby, reception, and public areas.
Assist with administrative tasks, reservations, and guest correspondence.
Handle guest concerns with professionalism and escalate issues when appropriate.
Ensure adherence to company policies, brand standards, and safety procedures.
Perform additional duties as assigned by management.