Reception Clerk

Makeready LLC•Houston, TX

About The Position

In a world where natural beauty meets big-city sensibilities, The Greenleigh invites sophisticated travelers and locals to escape to an urban oasis flavored by unexpected creativity. With a coveted location neighboring the charms of River Oaks, and the culture of Uptown's energy, The Greenleigh is the one place that truly celebrates, and elevates, the unexpected nature of Houston. At The Greenleigh, every interaction sets the tone for the guest experience. The Reception Clerk serves as a welcoming presence for guests and visitors, ensuring each arrival, inquiry, and interaction is handled with warmth, professionalism, and attention to detail. This role supports front office operations by assisting with guest services, administrative tasks, and communication across departments to create a seamless and elevated experience.

Requirements

Prior experience in hospitality, front desk, or customer service preferred
Strong communication and interpersonal skills
Professional, polished, and approachable demeanor
Ability to multitask and remain organized in a fast-paced environment
Basic computer skills and familiarity with office systems
Attention to detail and strong problem-solving skills
Ability to work flexible hours including weekends and holidays
Required to stand for long periods of time, able to walk, able to assist guests with baggage, packages, etc.
Must be able to lift objects weighing up to 50 pounds

Nice To Haves

Prior experience working in a hotel highly preferred

Responsibilities

Greet guests and visitors in a warm, professional, and welcoming manner
Answer and direct phone calls, emails, and inquiries appropriately
Assist with guest check-in and check-out processes as needed
Provide information about hotel amenities, services, and local attractions
Coordinate communication between departments to support guest needs
Maintain an organized and presentable front desk and lobby area
Assist with administrative tasks including filing, documentation, and data entry
Handle guest requests and concerns with professionalism and care
Maintain accurate records and logs of guest interactions