Reception Assistant- West Loop Campus (Part-time) Staff Pool

Houston Community College • Houston, TX

23d

About The Position

Operate multi-line telephone system to relay incoming and intra-system telephone calls. Provide information and directions to callers and visitors in an efficient and courteous manner. Communicate with a culturally diverse population. Under direct supervision, perform basic front office duties.
Houston Community College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country’s largest singly-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.
Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.
Houston is a city with limitless possibilities:
Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55.
Approximately 145 languages are spoken here.
Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.
The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many Houston area hospitals consistently ranking among the nation’s top institutions.
With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene.
Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.
If this sounds like the role for you and you’re ready to join an amazing team, please apply right away.

Requirements

• High school diploma or equivalent required.
• One (1) year of related experience required
• Excellent communication skills, including phone skills
• Knowledge of schedule, catalog, events, calendar and other college/system events and activities
• Knowledge of all telephone functions, such as hold, transfer, conference calling, etc.
• Ability to listen and to understand oral communication
• Customer service skills
• Neat personal appearance

Nice To Haves

• two (2) years preferred.
• Prefer switchboard experience.

Responsibilities

• Answer and transfer telephone calls, handling multiple lines
• Expedite phone calls by giving clear, concise, specific information
• Provide excellent customer service to all callers and visitors
• Provide current and correct information to visitors and callers
• Provide students with general information about registration, financial aid, testing, counseling, etc., and refers students to appropriate person or department
• Greet visitors and directs them to appropriate personnel or department
• Maintain and update phone list for college offices and departments

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED