Receiving Manager

Habitat For Humanity of Springfield MO•Springfield, MO

1d•Onsite

About The Position

The Receiving Manager is responsible for overseeing donation intake, donation evaluation, pricing, and also the loading of sold merchandise into customers’ vehicles. This role ensures that donated goods are processed efficiently, priced appropriately to maximize revenue, and aligned with the organization’s mission. The manager prioritizes great relationships with the donors and the customers. The manager directly supervises the Receiving staff and volunteers, maintains quality control, trains volunteers for safety at all times,, and supports a safe, organized, and donor-friendly environment.

Requirements

2–4 years of supervisory or management experience (retail, warehouse, or logistics preferred)
Strong organizational and time management skills
Have a basic knowledge of product valuation and willing to learn the details
Excellent communication and leadership abilities
Ability to lift and move heavy items (50+ lbs) and work in a physically active environment

Nice To Haves

Experience in resale, thrift, or nonprofit retail environments
Knowledge of furniture, appliances, building materials, or home goods pricing
Forklift certification (or willingness to obtain)

Responsibilities

Manage daily receiving operations, including donation drop-offs and unloading box trucks
Ensure timely unloading, inspection, and processing of donated items
Maintain organized intake and processing areas
Monitor workflow to ensure efficiency and productivity goals are met
Establish and implement pricing strategies based on condition, market demand, and store guidelines
Train staff on consistent and accurate pricing practices
Ensure high-quality, sellable items are prioritized for the sales floor
Collaborate with sales floor team to optimize product placement and turnover
Supervise, train, and schedule receiving staff and volunteers
Provide ongoing coaching, performance feedback, and support
Promote a positive, mission-driven team culture
Ensure staff adherence to policies, procedures, and safety standards
Enforce safety procedures related to lifting, equipment use, and hazardous materials
Ensure compliance with organizational policies and local regulations
Conduct regular safety checks in receiving and processing areas
Track incoming donations and key performance metrics
Assist in reporting revenue trends and pricing effectiveness
Identify opportunities to improve donation value and operational efficiency