Receiving Manager

Natural Grocers•Dubuque, IA

5d•$18

About The Position

Overview The Job in a Nutshell: The Receiving Manager is responsible for the successful operation of the receiving department as well as training, directing and monitoring all department staff. Department Managers are responsible for the success of their own department and are required to fulfill the duties of the Manager on Duty (MOD) on a scheduled basis. Applications are accepted by the date below, which may be updated if the hiring timeline is extended. 12/23/2025 Responsibilities Main Ingredients: Providing World Class Customer Service as a number one priority. Exemplifying integrity, responsibility, excellence and adhering to all policies. Accurately receiving all incoming products including date, accuracy and damage checking. Scanning all incoming and outgoing product. Staging products for efficient delivery to the sales floor. Processing all POs, RPOs, mispicks, invoices and paperwork timely and accurately. Researching and processing all discrepancies. Communicating with department managers regarding delivery issues and vendor out-of-stocks. Following up on special orders. Operating a forklift and pallet jack as required. Maintaining a clean and organized back room. Ensuring all in-stock products/conditions meet company standards. Training and monitoring department personnel including assigning and following up on tasks. Working with other department managers to cross-train staff to accomplish all needed tasks. Assisting in interviewing and hiring for department needs. Working with the store manager to address performance and/or disciplinary issues within the department. Opening and closing of store, including DSR and the closing cash process. Handling register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks. Maintaining the safety and security of customers and employees. Occasionally managing business disruptions to daily business such as loiterers, solicitation, emergency weather situations, bathroom misuse. Answering customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support. Continually increasing product knowledge. Using SAP and inventory management software, running and analyzing reports on BEx, emailing and utilizing other IS programs as needed. Working a schedule based on store needs which includes evenings, weekends, holidays. Position requires working five days, 40 hours per week and attending mandatory store meetings. Although this is a general outline of job responsibilities all employees are expected to be “hands on” and do whatever it takes to get the job done and make the company thrive.

Requirements

High School diploma, GED or equivalent preferred.
1-2 years of experience in retail experience in a grocery or retail environment; natural foods background is a plus.
1-2 years of experience supervising others preferred.
1-2 years of receiving experience preferred.
Ability to obtain forklift certification.
Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable.
Ability to manage changing priorities and to stay focused with the task at hand.
Sense of urgency in the completion of tasks.
Excellent customer service skills.
Highly organized with great attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficient in MS Word, Excel and Outlook.

Responsibilities

Providing World Class Customer Service as a number one priority.
Exemplifying integrity, responsibility, excellence and adhering to all policies.
Accurately receiving all incoming products including date, accuracy and damage checking.
Scanning all incoming and outgoing product.
Staging products for efficient delivery to the sales floor.
Processing all POs, RPOs, mispicks, invoices and paperwork timely and accurately.
Researching and processing all discrepancies.
Communicating with department managers regarding delivery issues and vendor out-of-stocks.
Following up on special orders.
Operating a forklift and pallet jack as required.
Maintaining a clean and organized back room.
Ensuring all in-stock products/conditions meet company standards.
Training and monitoring department personnel including assigning and following up on tasks.
Working with other department managers to cross-train staff to accomplish all needed tasks.
Assisting in interviewing and hiring for department needs.
Working with the store manager to address performance and/or disciplinary issues within the department.
Opening and closing of store, including DSR and the closing cash process.
Handling register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks.
Maintaining the safety and security of customers and employees.
Occasionally managing business disruptions to daily business such as loiterers, solicitation, emergency weather situations, bathroom misuse.
Answering customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support.
Continually increasing product knowledge.
Using SAP and inventory management software, running and analyzing reports on BEx, emailing and utilizing other IS programs as needed.
Working a schedule based on store needs which includes evenings, weekends, holidays.
Position requires working five days, 40 hours per week and attending mandatory store meetings.
Although this is a general outline of job responsibilities all employees are expected to be “hands on” and do whatever it takes to get the job done and make the company thrive.

Benefits

Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday Pay for 5 Holidays – Stores Closed
Paid Time Off (sick days and vacation) that Increases with Tenure
Paid Nutrition Education
good4u Crew Member Discount
N}power Program (customer appreciation and rewards program)
Regular, Scheduled Pay Increases
Advancement Opportunities and Career Development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
Medical, Dental and Vision Insurance
Paid Parental Leave
Paid Medical Leave (through company paid short-term disability insurance)
Company Paid Short-Term Disability Insurance
Company Paid Life Insurance
Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
Retirement Savings Plan (401k) with discretionary Company Match
Healthcare and Dependent Care Flexible Spending Account (FSA)
Health Savings Account (HSA) with Company Match