Receiving Lead

The RealReal • Phoenix, AZ

23h • $21 - $22

About The Position

Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As a Receiving Lead, you will help drive productivity by motivating team members to achieve performance metrics. If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could be the perfect match!

Requirements

• Minimum 1 year of experience working in ecommerce warehouse or production setting, achieving hourly quotas
• Strong leadership aptitude and a desire to grow into a management role
• Ability to work well independently, but lead by example in a team environment
• Outstanding oral and verbal communication; comfortability with cross functional communication
• Positive and encouraging demeanor with ability to motivate others
• Ability to read and understand KPIs and Looker reports
• Great time management skills and ability to prioritize daily tasks
• Strong attention to detail, highly motivated, and proactive
• Internal candidates must have positive KPI’s and productivity metrics

Nice To Haves

• Proficiency with Mac OS, Google Suite
• Leadership experience

Responsibilities

• Help oversee up to 15 receiving associates while focusing on training, productivity, and quality metrics
• Conduct necessary research to help solve challenging consignments and provide feedback to the appropriate teams
• Work closely with Authentication, Photography Leads on the inbound consignment process for VIP consignors and celebrity sales
• Assist with Client Services inquiries by providing consignment information to our Exceptions team
• Execute quality control efforts set by the company focusing on brand and condition standards
• Work closely with the Product Handling team to ensure all operating procedures are being properly followed
• Manage item inquiries from the field Sales team
• Contribute to a positive work environment focused on driving results and employee satisfaction
• Be heavily engaged with the team by using strong communication skills and creative ways to interact
• Coach to best practices in the moment and report to assistant manager any repeat non compliance
• Provide administrative support related to specific product channels
• Be consistently present on the receiving floor looking for areas of opportunity and motivating team to achieve productivity goals

Benefits

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid parental leave
• 9 Paid Company Holidays
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed