Receiving Clerk

Castle Group•Dallas, TX

About The Position

Responsible for professional, effective and efficient handling of all residents’ requests and needs upon entering the community. The Front Desk/Concierge or Service Desk Attendant also provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as, with our external customers.

Requirements

High school diploma or equivalency required. College level courses in business or hospitality preferred.
One (1) to two (2) years of business experience preferred. Outstanding customer service, communication and interpersonal skills required. Effective written and verbal skills.
Intermediate command of computer hardware/software is required.
Multiple language fluency may be required or preferred, depending on community.
May be required to travel for training sessions off-site on an ad-hoc basis. May be occasionally required to cover for front desk staff at other communities within a reasonable commuting distance when needed.
Ability to work extended hours and weekends if needed.
Ability to lift up to 40 lbs. work in an upright standing or sitting position for long periods of time, will fluctuate day by day; Must be able to stand up regularly to greet residents or remain standing for long periods, depending on post. Handle, grasp and lift objects and packages. Reach with hands and arms, communicate, receive and exchange ideas and information by means of the spoken and written word.
Ability to quickly and easily navigate the property/building as required to meet the job functions and complete all required forms.

Responsibilities

Primarily responsible for logging in /out packages delivered by Amazon, FedEx, UPS, USPS, etc. Recorded in BuildingLink software.
Tracks packages from receipt and log-in through resident pick-up and log out.
Responsible for logging in/out contractors coming to work in the building and understanding the rules for construction hours, unit access, insurance and so on.
Answers phone and greets residents/guests when necessary, responds to requests, questions and any other needs.
Documents issues or transactions as needed.
Develop knowledge of surrounding areas and attractions.
Keeps track of activity logs and incident reports, records and forms for the General Manager’s or Assistant General Manager's review daily.
Demonstrates excellent customer service, communication and time management skills.
Monitors Emergency Response System and responds in a timely and efficient manner within hours of notification.
Monitors and controls Electronic Security Control Systems if applicable.
Follows-up on all complaints/issues notifying General Manager or Assistant General Manager as necessary.
Ensures all safety precautions and procedures are followed while performing duties.
May assist with resident notifications or special events.
Process work orders and files resident documents and invoices, if applicable