Receiving and Fulfillment Specialist

The Frank Lloyd Wright Foundation • Scottsdale, AZ

22h • $20 - $20 • Onsite

About The Position

In all that the Frank Lloyd Wright Foundation does, our mission drives our work in making connections to individuals we serve. Our retail store, physically located just off the main entrance to Taliesin West and in a virtual setting via our online store, showcases great design in unique items including books, home décor, apparel, accessories, and art that not only celebrate Frank Lloyd Wright, but also the work he has inspired. Our store staff provides an outstanding shopping experience that allows our customers to acquire these items while the team applies their exceptional sales and customer service skills within this unique and exciting environment.
A key member of the Retail Operations team, the Receiving and Fulfillment Specialist is responsible for the processing and administration of all products shipped from and received at the Frank Lloyd Wright Store, located at Taliesin West in Scottsdale, AZ. Working closely with the Retail Manager, the Receiving and Fulfillment Specialist receives and verifies incoming shipments and ensures that purchase orders have been filled correctly and fulfills e-commerce and in-store orders.

Requirements

• Associate degree and two years of work experience within a retail or e-commerce setting, or equivalent combination of education, training and experience
• Experience with relevant computer, business equipment, POS systems and other electronic fields including Microsoft Office
• Ability to mark and count stock, take inventory, and keep records that are up-to-date and error free
• Work history in which high attention to detail was required on a daily basis
• Capable of working a consistent schedule, and ability to lift up to 50 lbs. with physical stamina
• Comfortable working with a team as well as independently as job duties dictate
• Excellent oral and written communication skills
• Ability to perform repetitive tasks in a fast-paced environment
• Strong organizational and time management skills

Nice To Haves

• Experience with Shopify, or similar e-commerce platform
• Previous experience in a similar retail and/or warehouse setting
• Prior experience in a lead role preferred
• Knowledge of supply chain management
• Flexibility to work on weekends and evenings

Responsibilities

• Processes merchandise orders by inventorying new receipts, entering the information into the computer, price labeling products and accurately allocating inventory to the sales floor and stockroom(s), e-commerce order management and fulfillment and support of the sales floor team.
• Maintains purchase order file to document back-orders and to accurately document supplemental receipts
• Tracks inventory and reports any shortages to ensure product database reflects updated quantities; also communicates returns, and shortages or damages, within individual vendors’ guidelines
• Prepares and prints shipping labels corresponding to shipping needs with accuracy and appropriate methodology
• Assembles and fills cartons with in-store and e-commerce items that need to be shipped and affixes proper postage to each package in preparation for shipping
• Deliveries USPS parcels to on-site mailbox
• Orders all supplies for the Store and fulfillment operations, including shipping cartons and relevant supply items
• Cross trained in sales floor operations with operational responsibility to open & close the Store, assist with break & lunch coverage, and fulfill salesfloor shifts as required
• This position will be crossed trained in basic duties performed by the Assistant Store Manager
• Maintains a clean and safe work area and updates supplies as needed
• Monitors the Frank Lloyd Wright Store email inbox daily, responding to customers with professionalism, accuracy and timeliness.
• Resolves customer service issues related to e-commerce, in-store orders, and various customer inquiries
• Collaborates with Retail Manager to escalate customer issues and questions to ensure quick resolution.
• Other related duties as assigned

Benefits

• This position is a full-time position with a rate of $20/hour, plus comprehensive benefits including a paid-time-off package.
• The Foundation pays up to 85% of monthly health-care premiums and enrolls all regular full-time employees into our life insurance, short-term and long-term disability, and long-term care policies at no cost to employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree