Receiving and Fulfillment Specialist

The Frank Lloyd Wright Foundation • Scottsdale, AZ

30d • $20 - $20 • Onsite

About The Position

In all that the Frank Lloyd Wright Foundation does, our mission drives our work in making connections to individuals we serve. Our retail store, physically located just off the main entrance to Taliesin West and in a virtual setting via our online store, showcases great design in unique items including books, home décor, apparel, accessories, and art that not only celebrate Frank Lloyd Wright, but also the work he has inspired. Our store staff provides an outstanding shopping experience that allows our customers to acquire these items while the team applies their exceptional sales and customer service skills within this unique and exciting environment. A key member of the Retail Operations team, the Receiving and Fulfillment Specialist is responsible for the processing and administration of all products shipped from and received at the Frank Lloyd Wright Store, located at Taliesin West in Scottsdale, AZ. Working closely with the Retail Store Manager, the Receiving and Fulfillment Associate receives and verifies incoming shipments and ensures that purchase orders have been filled correctly.

Requirements

• Associate degree and two years of work experience within a retail or e-commerce setting, or equivalent combination of education, training and experience
• Experience with relevant computer, business equipment, POS systems and other electronic fields including Microsoft Office
• Ability to mark and count stock, take inventory, and keep records that are up-to-date and error free
• Work history in which high attention to detail was required on a daily basis
• Capable of working a consistent schedule, and ability to lift up to 30 lbs. with physical stamina
• Comfortable working with a team as well as independently as job duties dictate
• Excellent oral and written communication skills
• Ability to perform repetitive tasks in a fast-paced environment
• Strong organizational and time management skills

Nice To Haves

• Previous experience in a similar retail and/or warehouse setting
• Prior experience in a lead role preferred
• Knowledge of supply chain management
• Occasional flexibility to work on weekends and evenings

Responsibilities

• Processes merchandise orders by inventorying new receipts, entering the information into the computer, price labeling products and accurately allocating inventory to the sales floor and stockroom(s)
• Maintains purchase order file to document back-orders and to accurately document supplemental receipts
• Tracks inventory and reports any shortages to sales team so product database reflects updated quantities; also communicates returns or replacements, and shortages or damages, within individual vendors’ guidelines
• Prints daily fulfillment shipment invoices/receipts and cross-checks with computer software to ensure accuracy
• Prepares and print shipping labels corresponding to shipping needs with accuracy and appropriate methodology
• Assembles and fills boxes and other cartons with items that need to be shipped and affixes proper postage to each package in preparation for shipping
• Orders all operational supplies for the Store and fulfillment, including shipping cartons and relevant supply items
• Cross trained in sales floor operations with operational responsibility to open & close the Store, assist with break & lunch coverage and fulfill salesfloor shifts as required
• This position will be crossed trained in basic duties performed by the eCommerce and Inventory Specialist
• Maintains a clean and safe work area and updates supplies as needed
• Routes or delivers materials to appropriate departments as needed
• Monitors the Frank Lloyd Wright Store email inbox daily, responding to customers with professionalism, accuracy and timeliness.
• Resolves customer service issues related to online and in-store orders.
• Collaborates with Retail Manager to escalate customer issues and questions to ensure quick resolution.
• Other related duties as assigned

Benefits

• comprehensive benefits including a paid-time-off package
• The Foundation pays up to 85% of monthly health-care premiums and enrolls all regular full-time employees into our life insurance, short-term and long-term disability, and long-term care policies at no cost to employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 51-100 employees