Receivables Specialist

SALT Dental Partners

7d•Remote

About The Position

Join SALT Dental Partners and be part of a dynamic team dedicated to revolutionizing the dental industry through innovative marketing strategies and exceptional patient experiences. Since our doors opened in 2019, our mission has been to help specialty dental providers grow their practices. SALT is creating a vast network of like-minded dental specialists throughout the country. At SALT, we provide comprehensive support services, allowing dental specialists to focus on delivering exceptional care. Position Summary The Receivables Specialist is a critical member of the Revenue Cycle Management (RCM) team responsible for overseeing the resolution of payment exceptions generated through Remit AI. This role involves researching and identifying the appropriate office, provider, or account associated with unmatched or misrouted remittance data. While this function shares some elements with a traditional lockbox administrator, it is highly specialized to our integrated platform and processes. In addition to managing payment exceptions, the Receivables Specialist will support daily billing responsibilities and participate in special projects as time allows. This position requires strong investigative skills, attention to detail, and a foundational knowledge of dental billing and insurance payments.

Requirements

2+ years of experience in dental billing or payment posting; experience with remittance research or lockbox management is a plus.
Strong understanding of dental insurance EOBs, payment processing, and reconciliation.
Proficiency in Denticon or comparable PMS; experience with Remit AI preferred but not required.
Analytical mindset with a knack for research and problem-solving.
Excellent time management and organizational skills with attention to detail and data accuracy.
Strong communication and collaboration skills.
Self-starter with the ability to manage priorities independently in a fast-paced environment.
Proficient in Microsoft Office Suite (Excel, Outlook, Teams, Word).

Responsibilities

Monitor Remit AI platform for payment exceptions and remittance mismatches.
Investigate and resolve unidentified or misapplied payments by matching remits to the correct patient, office, and provider accounts.
Collaborate with billing, payment posting, and office support teams to resolve exceptions quickly and accurately.
Document resolution steps and update system records to reflect findings.
Assist with routine billing tasks including claim submission, denial resolution, and insurance follow-up as needed.
Support special projects such as system migrations, payment audits, and account clean-ups.
Maintain clear, professional communication with internal stakeholders and provide status updates as needed.
Uphold HIPAA compliance and confidentiality in all aspects of work.
Other duties as assigned.