Receivables and Customer Account Processor

Greater Philadelphia YMCA•Conshohocken, PA

15d

About The Position

This position supports the work of the Greater Philadelphia YMCA, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. Reporting to the Receivables and Customer Account Manager, the Receivables Coordinator will focus heavily on accounts receivable functions and collection efforts of membership and program revenue transactions in an effective and efficient manner, while maintaining the integrity of the collection system and treating all members and participating families with respect and understanding. You will also be responsible for month-end activities, including and not limited to reporting and analysis. The ideal candidate will enjoy working on multiple facets and collaborating with our members, staff, membership leaders, and program leaders to provide first-rate services to our community. We are seeking an energetic individual with exceptional attention to detail, who possess a team-first attitude and an ability to multi-task in a fast-paced environment. Some rewards for joining our team: Free YMCA membership - access to all branches! Flexible work schedule Sweet discounts on child care and summer camp programs Medical, Dental, Vision, Disability, and Life Insurances Generous Paid Time Off + 7 paid holidays throughout the year Planning for your future? Ask us how we do it at the Y- it's awesome! Supplemental insurance benefits

Requirements

Bachelors Degree or equivalent work experience (3-years) within: Accounts Receivable Invoicing- Collections Customer Relations Reconciliations
Accounting experience and working knowledge of membership based business preferred
Intermediate knowledge of Microsoft suite of products (Excel, Word, Outlook)
Prior experience with SalesForce preferred
Able to work with high degree of accuracy and integrity
Excellent verbal and interpersonal communication skills
Excellent problem-solving skills and the ability to utilize multiple sources of information to determine solutions
Ability to establish priorities and meet deadlines in a open environment with attention to detail and accuracy
Capable of navigating through financial systems
Can effectively communicate with management and external customers in both a written and verbal manner
Solid organizational skills

Nice To Haves

Accounting experience and working knowledge of membership based business preferred
Prior experience with SalesForce preferred

Responsibilities

All aspects of Accounts Receivable; including but not limited to, review and analysis of customer accounts, cash application, collections calls, coordination and processing of payment plans, invoice and statement preparation for members and third-parties, and issue resolution
Ensure accuracy, completeness and timeliness of transactions processed
Review member accounts and coordinate weekly collection efforts for all membership and program transactions and escalate to Leaders as necessary
Communicate discrepancies to Receivables and Customer Account Manager, identify slow-paying members, and recommend collection procedures
Provide administrative and operational support to staff; support Membership and Program Leaders with accounts receivable collections, program registrations, and payment processing
Assist in streamlining and improving accounts receivable processes, identifying areas of performance improvement
Maintain reports, spreadsheets and AR aging. Create reports to analyze accounts receivable trends and keep Receivables and Customer Account Manager informed as to the progress, results, and conclusions reached.
Partners with Operations to ensure procedures are clear and up to date relative to transactions
Assist with Monthly, Quarterly, Year-end Close and Audit Activities; including the preparation of account reconciliations, journal entries, and audit schedules as instructed
Other functions and responsibilities as assigned by the Receivables and Customer Account Manager
Model YMCA core values: caring, honesty, respect and responsibility