Recall Program Manager

Ford • Allen Park, MI

431d

About The Position

The Recall Program Manager at Ford Motor Company is responsible for overseeing the development, approval, and launch of Field Service Actions (FSA). This role involves managing the planning and execution of FSAs, ensuring effective communication with dealers and owners, and collaborating with engineering teams to address concerns. The position requires strong leadership skills to foster team development and optimize processes, ultimately aiming to enhance customer satisfaction and minimize corporate warranty costs.

Requirements

• Bachelor's Degree
• 5+ Years Automotive Experience
• Previous Cross-Functional work experience
• Ability to multitask and thrive in a fast-paced environment
• Previous Team Management experience preferred

Nice To Haves

• Problem solving skills
• Working knowledge of Ford systems (GCAMP, OWS, MMP)

Responsibilities

• Manage the planning, development, and launch of FSAs.
• Oversee the development, validation, approval, and publication of dealer bulletins and owner communications in support of FSAs.
• Work with representatives from engineering to define concerns and ensure corrective actions are robust.
• Assist in providing Vehicle Extract Request Notifications (VERN) to the FSA Coordinator.
• Champion the development of FSA Fact Sheets for assigned programs in support of Field Review Committee meetings.
• Ensure FSA service trials are conducted to validate that technical instructions are feasible and accurate.
• Coordinate FSA launch planning with PS&L and DSP to ensure required parts and software are available to deliver FSAs.
• Lead efforts to minimize corporate warranty spend by optimizing repair procedures, part requirements, and supplier costs.
• Utilize empowerment, coaching/counseling, team building, and process improvement to create a work atmosphere that develops employees to their fullest potential and recognizes their achievements.
• Ensure all affected markets are considered in FSA planning, development, and launch processes.
• Coordinate the development of the Field Review Committee monthly document package.
• Approve or reject and prioritize special report requests for FSA data (VIN counts, un-sold vehicles, completion rates).

Benefits

• Paid parental leave
• Paid holidays
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Vision insurance
• Employee discount
• Prescription drug insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Transportation Equipment Manufacturing
• Education Level: Bachelor's degree