Rebuild Manager

Milton CAT•Batavia, NY

16h•$100,000 - $120,000

About The Position

Milton CAT is seeking an experienced Rebuild Manager. This position will report to the Corporate Product Support Strategic Growth Manager. Note: We are recruiting for one open position that could be based anywhere within our territory. We have advertised this position in multiple cities. Salary Range: $100,000 to $120,000 based on experience.

Requirements

Minimum of five years’ experience in Product Support (Parts and/or Service Operations)
Bachelor’s degree in business management or related business field is preferred. Equivalent education and relevant work experience may be considered in lieu of a bachelor’s degree.
Working knowledge of parts, components, equipment and services offered.
Knowledge of financial budgeting, as well as ability to prepare marketing plans.
Ability to effectively lead, influence and communicate with others both internally and externally.
Demonstrated ability to lead people and get results.
Experience in managing multiple employees.
Ability to recognize and manage confidential materials and information.
Proficient in the use of a computer and related software (Word, Excel, etc.).
Valid driver’s license with clean driving record.
Ability to analyze and interpret internal reports.
Excellent organizational skills.

Nice To Haves

Experience with CAT dealer parts/service systems preferred.

Responsibilities

Strategic ownership of equipment and component rebuild process and execution, with specific focus on Certified Component, Certified Powertrain and Complete Certified Rebuilds.
Engagement and alignment on strategic growth objectives to ensure capacity and capabilities for efficient and profitable throughput
Engagement and oversight in rebuild inspection process
Definition of inspection guidelines and establishment of training for inspectors or product support representatives
Post inspection review and validation with recommendations
Track inspection accuracy
Engagement and facilitation in prework planning, job assignments and execution
Ownership of rebuild quoting process with emphasis on quality and consistency across the organization
Oversight of rebuild execution and compliance to the customer won quote
Tracking and report out on post invoice performance, discounting and profitability with recommended forward looking actions and changes
Corporate collaboration on strategies and tactics to facilitate continuous improvement in oversight, performance and execution
Provide strategic insight and direction to drive competitive pricing
Store engagement on performance and recommendations for changes and improvement
Regular collaboration and engagement with Parts and Service General Managers for the associated regions to drive operational changes in pursuit of optimal performance
Develop and maintain a rebuild process manual outlining reporting and procedural processes to ensure longevity and a one safe source for the rebuild program
Continually look for areas to improve technician efficiency
Cross departmental collaboration and partnership in pursuing Aftermarket objectives both sales and operational
Travel throughout the territory is expected