Realtime Media Triage Engineer, Audio & Media Technologies
About The Position
The AirPlay, Conferencing, and Screen organization creates the technology that powers real-time audio and video communications features such as FaceTime, SideCar, Continuity Camera, Airplay Mirroring, Wifi-Calling, VoLTE, and more. The ACS Screening and Tools team is looking for a hard-working, and detail-oriented software engineer to help improve Apple's already high quality operating systems by coordinating bug report investigations and developing automation with other hard-working software engineers. We are looking for a software engineer with a strong background in investigating technical problems. You will triage incoming bugs, analyze logs, and determine priorities while spotting emerging issues from bug reports filed by Apple employees and external developers. You will be encouraged to design and implement processes and automation that improve the efficiency of those bug report investigations. You will also be building and maintaining internal documentation for consistency, clarity, and training. You will become an intregral part of Apple's development process. You will participate in engineering design discussions and be part of feature planning. Excellent interpersonal skills are a must because of the close interaction with engineering teams throughout Apple.
Requirements
- Profesional experience troubleshooting technical problems
- Proven programming skill in Python or other language
- Outstanding analytical and problem-solving skills
- Clear and concise verbal and written communication
Nice To Haves
- Experience developing automation
- Experience in Swift, Objective-C, or C/C++
- Understanding of ML/AI concepts
Responsibilities
- Triage incoming bugs
- Analyze logs
- Determine priorities while spotting emerging issues from bug reports filed by Apple employees and external developers
- Design and implement processes and automation that improve the efficiency of those bug report investigations
- Building and maintaining internal documentation for consistency, clarity, and training
- Participate in engineering design discussions and be part of feature planning
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
