Real Time Information Center Technician II

City of Greeley•Greeley, CO

4d•$29 - $41•Onsite

About The Position

Under direction, the Real Time Information Center Technician is responsible for surveillance, monitoring, and data storage from live and recorded camera feeds. The Real Time Information Center Technician actively searches for real-time camera assets and provides real-time situational awareness updates utilizing police radios and other available technology platforms to responding resources for priority calls.

Requirements

Real Time Information Center Technician II
Bachelor’s degree or higher- Criminal Justice, Crime Analysis, or associated field.
Five (5)+ years as a sworn police officer
Five (5)+ years as a police dispatcher
Two (2) years of experience in law enforcement, military, security, emergency preparedness, or public safety in a patrol, investigatory, dispatch, technical, or similar support capacity sufficient for basic familiarity with law enforcement functions and operations.
CCIC/NCIC Certification.
Possession of a valid driver’s license.
OR
Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job.
Police Department objectives, procedures, services, and operating policies.
Operational characteristics, services, and activities of a Real-Time Information Center.
Local geography, including main streets and their hundred blocks, relative distance between streets, City boundary limits, and sectors and beat areas.
Ability to understand applicable federal, state, and local policies, laws, and regulations.
Ability to understand security and privacy requirements of police information.
Ability to understand operational characteristics of video management systems.
Ability to understand principles of business letter writing and report preparation.
Ability to understand the functions of the Police Department and other City departments.
Ability to understand methods and techniques of telephone etiquette.
Ability to understand methods and techniques of conflict resolution.
Customer service principles and Public Relations techniques.
Perform several tasks simultaneously.
Analyze situations quickly and objectively.
Understand the organization and operation of the city and of outside agencies as necessary to assume assigned responsibilities.
Establish and maintain effective working relationships with the public and all City employees.
Acquire a working knowledge of the geography and organizational structure of the Greeley Police Department and the City of Greeley.
Communicate clearly and concisely via radio and telephone, and in person.
Work under pressure, exercise good judgment, and make sound decisions in emergency situations.
Cope with emotionally tense situations which may include the death of a citizen or an officer.
Remain flexible in an environment with changing priorities, deadlines, and schedules.
Maintain composure, alertness, and concentration while working for extended periods of time.
Maintain confidentiality.
Work evenings, weekends, and holidays as required.
Write and edit documents with close attention to detail, proper spelling, grammar, and use of language to ensure the accuracy of the work product.
Handle multiple projects under tight deadlines.
Communicate effectively, both verbally and in writing.
Compile, arrange, and present information in a clear and concise manner.
Operate a variety of telecommunications receiving and transmitting equipment including radio transmitting communication equipment and computer equipment.
Operate specialized public safety computer systems and applications.
Read and interpret maps and other navigational resources and give directions.

Nice To Haves

Real Time Crime Technician II
Experience working in a Real Time Information Center, or a Real Time Video Monitoring Center is highly desirable.
28 CFR Part 23 Certificate.
National Real Time Crime Center Certification.

Responsibilities

Monitors an integrated systems platform that combines 911 calls for service from the 911 Dispatch Center in designated priorities.
Monitors traffic management and facility infrastructure security cameras to provide situational awareness to responding resources during in-progress incidents.
Conducts searches through various databases to gather pertinent information on vehicles, neighborhoods, suspects, or addresses as needed.
Tracks evolving situations, assists in the identification of possible suspects and suspect vehicles, locates fleeing suspects, and calls for additional resources when on-scene personnel are unable to do so.
Sources real-time video footage gathers intelligence information from databases, and communicates with Police Officers, often during high-stress situations.
Operates radios and computer terminals to receive and transmit information.
Sets up and operates command posts; and provides video monitoring of activities during special events, protests, and large gatherings.
Proactively monitors the camera systems for public safety situations that are equal in priority to designated calls for service and communicates such situations upon observation.
Responds to requests for video evidence during/after critical incidents as well as post-incident investigations and public information requests.
Maintains and operates mobile camera assets and other equipment as needed.
Comprehends and makes inferences from written material including bulletins and intelligence information; integrates training, experience, and knowledge to identify potentially dangerous situations.
Prepares written reports with clearly organized thoughts using proper sentence structure, punctuation, and grammar that meets police report writing guidelines.
Performs related duties as assigned.