Real Time Crime Center Supervisor

City of High Point•High Point, NC

2d•$61,152 - $82,998

About The Position

The City of High Point's Department/Division Name seeks to fill the position of Real Time Crime Center Supervisor. The High Point Police Department is a highly respected law enforcement agency, both in our community and nationally. The Real-Time Crime Center (RTCC) supports Patrol and Investigative units by utilizing available technology and information systems to offer situational awareness to officers as they respond to various calls for service as well as investigative support during the initial investigation. This specialized unit works as a support service within the Support Services Division. The RTCC also conducts proactive monitoring of available resources to aid in the prevention of crime and assessment of the deployment of additional resources. The RTCC Supervisor will provide highly responsible and complex administrative oversight and support to the assigned personnel. In addition, the RTCC Supervisor will adhere to, interpret, and apply HPPD general orders, directives, and best practices, as well as pertinent federal, state, and local laws, codes, and regulations.

Requirements

Principles and practices of program operations, including development, planning, coordination, monitoring, evaluation, and problem-solving.
Basic personnel management and supervisory practices, volunteer, recruitment, and management.
Grant management.
Research methodology, data collection, analysis, and reporting.
Significant understanding of law enforcement operations and practices.
Technical skills to apply to data mining, video streaming, and other advanced technologies.
Proficient computer skills
Strong working skills and experience with Microsoft Office products
Law enforcement support systems, procedures, practices, and equipment.
Communicate efficiently and effectively both orally and in writing using tact, patience, and courtesy.
Maintain cooperative and effective working relationships with others.
Analyze situations quickly and adopt an effective course of action.
Follow safety rules and regulations.
Organize work to meet schedules and timelines.
Work confidentially and with discretion and maintain a professional demeanor while resolving emotional issues with personnel at all levels of the organization.
Understanding of the operation of a Law Enforcement agency.
Skills in: Research, analyze, and evaluate new technology options, delivery methods, and techniques that can enhance public safety.
Communicating clearly and concisely.
Analyzing problems, identifying alternative solutions, project consequences of proposed actions, and implementing recommendations in support of department goals and mission.
Strong problem-solving skills with an interest in and ability to conduct analysis.
Data analysis, research methods, and statistics, preferably in a law enforcement capacity.
Ability to: Develop and maintain partnerships with other city agencies and community businesses to ensure problem-solving collaborations and sharing of information.
Maintain a high degree of confidentiality with an understanding of general practices related to legal records management, data protection, and privacy/confidentiality.
Effectively communicate orally and in writing ideas/concepts findings/results, interpretations, and evaluations to executive management and media partners.
Bachelor’s degree in criminal justice, or related field and at least five (5) years of management experience in crime analysis, law enforcement, intelligence, or related field or any equivalent combination of training and experience that provides the required knowledge and abilities.
NC Driver’s License

Nice To Haves

A degree in Criminal Justice, or a related field and at least seven (7) years of law enforcement-related experience in crime analysis, investigations, intelligence, or supervision.
Familiarity with video management/production systems, law enforcement and reporting databases, and communication technology systems including video network systems and radio communication systems.
Demonstration of continued growth in leadership and expanding supervisory experience.

Responsibilities

Responsible for planning, developing, administering, implementing, and promoting a wide variety of activities related to the implementation and ongoing activities of the RTCC.
Participate in the recruiting, hiring, and training of new RTCC employees.
Supervise and evaluate employees assigned to the RTCC Center; prepare written evaluations and performance standards for employees; take appropriate action to assure employee performance meets standards and represents the agency in a professional manner.
Participate in the equipment procurement process; become familiar with agency rules and regulations pertaining to same.
Develop and manage the implementation of complex technical systems, such as video streaming and alarm technologies; monitor for effectiveness; suggest and implement “mid-stream” changes to ensure eventual success.
Develop RTCC program goals and objectives and administer program activities in a manner to assure goals and objectives are met.
Plan, administer, and coordinate an employee training system to facilitate RTCC goals integral to the program.
Work with employees, employees of partner agencies, consultants, businesses, and individual community members to identify and define RTCC issues and problems.
Develop program operating procedures and continuously analyze program effectiveness; initiate and/or make recommendations for revisions as necessary.
Develop and foster relationships with local community groups and businesses in accordance with RTCC objectives.
Other duties assigned.
Exercises general supervision over RTCC staff.