Real ID Specialist (Limited Duration)

State of Oregon

5d•Onsite

About The Position

Transportation Services Representative 1 – Real ID Specialist (Limited Duration) Oregon Department of Transportation Driver and Motor Vehicles Division (DMV) Field Services Group / Central Region Bend The role: Bring your customer service skills to the Bend DMV as a Real ID Specialist. In this role, you will assist the public with obtaining Real ID compliant identification cards, answering questions related to Real ID and providing customer service for Oregonian’s looking to obtain documents that comply with the Real ID Act. This is a limited duration appointment that is expected to end on or before June 30, 2027. Limited duration appointments are benefits eligible and have a designated maximum length of service. This position has the potential to become permanent. We provide a safe and reliable multimodal transportation system that connects people and helps Oregon's communities and economy thrive. We encourage people from all backgrounds and abilities to apply for our positions. Before applying, visit our applicant information website to learn more about our process. If you are a current State of Oregon employee, you must apply through your employee Workday profile. A day in the life: Help the public with obtaining Real ID license, instruction permit or identification cards. Serve as a primary representative in the office for Real ID transactions. Accurately produce photo licenses, instruction permits and identification cards. Administer, correct and explain driver license knowledge test. Conduct vision tests. Explain state and federal requirements for different driver and identification transactions. Provide exceptional customer service while following privacy laws. Communicate clearly with customers from diverse backgrounds to accurately answer complex questions. Collaborate with office leaders and managers to ensure efficient operations related to issuing Real ID. Examine documents for eligibility prior to issuing credentials. Prepare daily reports and balance transactions at the end of each day. Travel to other offices in the region to perform relief work. Work is performed in a DMV office setting with extensive face to face interaction with the public. Must be able to type at least 30 words per minute with a high level of accuracy. A typing assessment will be conducted at the time of interview for selected candidates. To request a copy of the position description, which includes all duties and working conditions, please email [email protected]. What’s in it for you: Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Learn more about working at the Oregon Department of Transportation and the benefits we offer. Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed, accurate and reflect your skills, experience (paid and unpaid) and education as they relate to the position when applying. The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%. Public Service Loan Forgiveness opportunity! Want to know about new job postings? Subscribe to receive weekly email notifications!

Requirements

Two years of public contact/customer service experience which involved dealing with the public in person or by phone providing information about services/programs or explaining and/or applying rules, regulations and procedures
Experience or training using computers to retrieve and input data
Three months experience collecting money and making change.
Completion of an associate’s degree will substitute for one year of the public contact experience.
Must be able to type at least 30 words per minute with a high level of accuracy.

Nice To Haves

Experience working in a fast-paced environment and dealing with stressful situations.
Demonstrated computer literacy and reading comprehension skills.
Experience providing excellent customer service.
Experience handling multiple assignments with frequent interruptions.
Experience effectively interpreting complex rules and policies to customers or clients.

Responsibilities

Help the public with obtaining Real ID license, instruction permit or identification cards.
Serve as a primary representative in the office for Real ID transactions.
Accurately produce photo licenses, instruction permits and identification cards.
Administer, correct and explain driver license knowledge test.
Conduct vision tests.
Explain state and federal requirements for different driver and identification transactions.
Provide exceptional customer service while following privacy laws.
Communicate clearly with customers from diverse backgrounds to accurately answer complex questions.
Collaborate with office leaders and managers to ensure efficient operations related to issuing Real ID.
Examine documents for eligibility prior to issuing credentials.
Prepare daily reports and balance transactions at the end of each day.
Travel to other offices in the region to perform relief work.