Call Center Specialist (Limited Duration)

Northwest Human Services, Inc. • Salem, OR

1d • Onsite

About The Position

As our friendly, courteous, and professional Call Center Specialist, you will be the first point of contact for patients, clients, and all others that call into our clinic. You will schedule patient appointments, accurately record insurance information, and verify patient demographic information in the NextGen Electronic Health Record software platform. Using your strong customer service skills and organizational knowledge, you will provide pertinent information to our callers, problem solve, and route phone calls to the appropriate staff as needed.

Requirements

• High school diploma or equivalent.
• Proficient typing skills and familiarity with computers.
• Strong interpersonal skills and the ability to work efficiently, responsibly, and independently in a fast-paced environment.

Nice To Haves

• Bilingual in English/Spanish preferred.

Responsibilities

• Schedule patient appointments
• Accurately record insurance information
• Verify patient demographic information in the NextGen Electronic Health Record software platform
• Provide pertinent information to our callers
• Problem solve
• Route phone calls to the appropriate staff as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED