Real ID Specialist (Limited Duration)

State of Oregon

4d•Onsite

About The Position

Transportation Services Representative 1 – Real ID Specialist (Limited Duration) Oregon Department of Transportation Driver and Motor Vehicles Division (DMV) Field Services Group / Central Region Eugene The role: Bring your customer service skills to the Eugene DMV as a Real ID Specialist. In this role, you will assist the public with obtaining Real ID compliant identification cards, answering questions related to Real ID and providing customer service for Oregonian’s looking to obtain documents that comply with the Real ID Act. This is a limited duration appointment that is expected to end on or before June 30, 2027. Limited duration appointments are benefits eligible and have a designated maximum length of service. This position has the potential to become permanent. We provide a safe and reliable multimodal transportation system that connects people and helps Oregon's communities and economy thrive. We encourage people from all backgrounds and abilities to apply for our positions. Before applying, visit our applicant information website to learn more about our process. If you are a current State of Oregon employee, you must apply through your employee Workday profile. A day in the life: Help the public with obtaining Real ID license, instruction permit or identification cards. Serve as a primary representative in the office for Real ID transactions. Accurately produce photo licenses, instruction permits and identification cards. Administer, correct and explain driver license knowledge test. Conduct vision tests. Explain state and federal requirements for different driver and identification transactions. Provide exceptional customer service while following privacy laws. Communicate clearly with customers from diverse backgrounds to accurately answer complex questions. Collaborate with office leaders and managers to ensure efficient operations related to issuing Real ID. Examine documents for eligibility prior to issuing credentials. Prepare daily reports and balance transactions at the end of each day. Travel to other offices in the region to perform relief work. Work is performed in a DMV office setting with extensive face to face interaction with the public.

Requirements

Two years of public contact/customer service experience which involved dealing with the public in person or by phone providing information about services/programs or explaining and/or applying rules, regulations and procedures
Experience or training using computers to retrieve and input data
Three months experience collecting money and making change.
Completion of an associate’s degree will substitute for one year of the public contact experience.

Nice To Haves

Experience working in a fast-paced environment and dealing with stressful situations.
Demonstrated computer literacy and reading comprehension skills.
Experience providing excellent customer service.
Experience handling multiple assignments with frequent interruptions.
Experience effectively interpreting complex rules and policies to customers or clients.

Responsibilities

Help the public with obtaining Real ID license, instruction permit or identification cards.
Serve as a primary representative in the office for Real ID transactions.
Accurately produce photo licenses, instruction permits and identification cards.
Administer, correct and explain driver license knowledge test.
Conduct vision tests.
Explain state and federal requirements for different driver and identification transactions.
Provide exceptional customer service while following privacy laws.
Communicate clearly with customers from diverse backgrounds to accurately answer complex questions.
Collaborate with office leaders and managers to ensure efficient operations related to issuing Real ID.
Examine documents for eligibility prior to issuing credentials.
Prepare daily reports and balance transactions at the end of each day.
Travel to other offices in the region to perform relief work.