Real ID PUT Specialist - Morehead

TEKsystems

3d•$17 - $17•Onsite

About The Position

About KYTC Division of Driver Licensing The Kentucky Transportation Cabinet (KYTC) is a very diverse state agency that directly touches the lives of citizens and travelers every day. KYTC services are at work in all 120 counties and 12 highway district offices from highways, roads, bridges, vehicle licensing, driver licensing, and highway safety. KYTC works closely with officials at every level to deliver products and services to its citizens, businesses, and government agencies, continuously working towards improvement. The Division of Driver Licensing (DDL) within KYTC is responsible for the issuance of driver’s licenses, maintaining driver’s records, and managing driver safety programs. Kentucky’s DDL works closely with other state agencies, other states, and federal government agencies. Recently, the Department of Homeland Security enacted federal rules for “Real ID” issuance and record keeping. KYTC must enact these rules to issue federally complaint driver licenses before May 3, 2023. To meet the increased demand, DDL has an immediate need for a group of exceptional individuals to join our organization as Driver License Credentialing Specialists. The rollout of a new digitized license computer system across the state will require limited travel to issuance locations to all sections of the state. In this position, there may be opportunities for advancement within the Division of Driver Licensing. The DL Credentialing Specialists may be assigned a mobile unit and be required to travel to varying locations throughout the state issuing licenses. These locations will include manufacturing centers, libraries, prisons and other local areas in need of Driver’s License services. Overnight stay may be needed based on the needs of the agency. The candidate will not be expected to utilize their own vehicle. Other duties as assigned. Position Overview: The focus of this project will be to learn the new digitized driver license issuance requirements and DDL state and federal rules which include REAL ID, Commercial Driver License, and National Driver Register. The successful candidates will review and analyze secure documents of driver license applicants and personal information. The successful candidate must be able to pass federal fingerprint checks and they must conduct themselves professionally with employees and citizens. Disciplinary actions may be required for any infractions. Each applicant must also have an active driving record with no current or pending issues. Persons will have their records screened periodically (twice a year) for any new issues. Physical Requirements: • Must be able to stand for up to 8 hours a day • Must be able to sit at a workstation or cubical up to 8 hours a day

Requirements

Must have and maintain a good driving record, must have a valid driver license
Should be a graduate of high school or possess a GED

Responsibilities

Must have very good communication skills including phone calls and in person
Must be task oriented and a self-starter with good organizational skills
Candidate should have customer service experience serving both internal and external customers
Candidate must be able to work well with others in a team environment, assisting them as needed
Candidate will process complex applications by screening all original documents presented
Candidate must have a high level of personal accountability and integrity
Candidate must be able to inspire and lead others through their enthusiasm
Must possess interpersonal skills required to work with many different clients
Must be professional, supportive, diplomatic, flexible, and responsible
Candidate must be able to learn and utilize the KY Driver's License Information System (KDLIS)/IDEMIA issuance program, be able to read and interpret a driver’s history record and enter data accurately
Candidate must become very knowledgeable of Driver Licensing laws and policies
Candidate must learn Commercial Driver Licensing laws and licensing processes
Advise applicants on their questions and concerns related to driver licensing
Overtime including evenings may be necessary, up to 5 hours per week
Saturday hours will be required