Real Fresh Brands Program Specialist

Harbor Foods Group•Lacey, WA

16d•$27 - $30•Hybrid

About The Position

The Real Fresh Brands Program Specialist supports Harbor Foods’ Real Fresh Brands by providing comprehensive administrative and program management assistance to the RFB Team. This role is responsible for tracking programs, managing data, supporting product and promotional initiatives, and ensuring effective communication with customers and internal teams. The Specialist also facilitates the onboarding of new RFB Program locations and maintains program compliance and process documentation. Position reports to Product Manager - Real Fresh Brands at Harbor Corporate. We offer limited/some hybrid eligibility

Requirements

Outstanding written and verbal communication
Detail oriented and highly organized
Must be a self-starter with good self-direction
Ability to work alone and independently for long periods of time in a fast-paced environment where details and resourcefulness are key attributes
Proactive attitude
HS diploma or equivalent
MS Office Suite with focus on Outlook and Excel at an intermediate to advanced level
ServSafe Manager Certification required

Nice To Haves

Microsoft Dynamics NAV experience is a plus
Direct experience within a fast-paced environment
Previous administrative experience in foodservice, retail, or merchandising environments is strongly preferred
Experience in Foodservice and Product R&D preferred
Experience in training others preferred

Responsibilities

RFB Support – Inclusive of reporting, tracking, data analysis and creation of new SOPs for Real Fresh Brands.
RFB reporting, tracking and data analysis
New RFB customer onboarding process
Program compliance tracking and enforcement
Create and maintain RFB customer email lists to drive customer communications
Review RFB TV Menu update requests for item compliance
Update QSR & Coffee location finders on RFB websites
Answer consumer inquiries from RFB websites
Coordinate RFB initiatives
LTO launches, tracking, and ongoing sales communications
Assemble and distribute new item launch, and LTO, POS kits
Update RFB cost of goods breakdowns and scannable order guides
Manage procurement and distribution of RFB POS and uniform items
Maintain, update, and assemble RFB Partner Handbooks & Job Aids
Develop and send out RFB Program E-Newsletters using MailChimp system
Event support- grand openings, samplings, tradeshows
Create train the trainer SOPs
Travel to implement new processes and RFB items with field trainers
Product R & D in Lacey
Create price factor models & comparisons for RFB products
Create and maintain RFB Date Code Genie customer portal
Build out and maintain RFB SharePoint
New RFB sales sheets and flyers for sales team
Implement customer satisfaction surveys
Training videos
Create spec sheets and nutritional information database for RFB items