Real Estate Operations Manager

PLACE Corporate Careers•St. Louis, MO

4d•$55,000 - $60,000•Onsite

About The Position

You have the opportunity to be surrounded by, learn from, and grow with the top 1% of real estate professionals in North America. Come grow with us as our Operations Manager. We have a proven path and will provide you with the models, systems, tools, coaching, training, and accountability that ensure success. Show up with the will and commitment to succeed. In addition to creating a limitless growth path for your career, you also can earn opportunities for revenue share, growth share, vesting, investing, and earning an opportunity to become a part of our consulting team.

Requirements

Notice and take pride in the details
Team player
Proven ability to lead yourself and others with conviction
Self-motivated
Owning projects once asked to do them and following up with status updates
Ability and desire to focus on one task for at least an hour during time blocks
Positive and direct communication, both written and verbal
Ability to problem solve and use critical thinking daily
Have a “do whatever it takes” mentality
Follow a current process as well as improving them and create new processes
Learning-based and growth-minded
Proactive vs. reactive
Impeccably organized
Knowledge of basic office suite software and calendaring systems
Excellent time management skills
Concerned about doing things the right way
Calm and motivated under pressure
Have patience with a high volume, detailed role
Use social media for the benefit of the company as an ambassador
Flexible
Requires a prior work history that demonstrates the ability to plug into and improve existing systems, understand complexities of a process flow and lean processes, and provide an enthusiastic level of support to a team.
Ability to write reports, business correspondence, and procedure manuals.
2+ years’ experience in an operations role, preferably in the real estate industry.
Must have listing management/transaction coordination experience.

Responsibilities

Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, internal communication, team calendar, office management, client care systems, team retention and recognition including events, and referrals.
Hiring and leadership of virtual support staff, and in-house staff if applicable.
Own the agent onboarding process, including holding trainings in person and virtually.
Create and own systems for maintaining integrity of the database, including holding agents accountable to activities.
Follow the systems for our productivity rhythms to ensure agent productivity.
Complete the listing launch and contract to close process for all transactions.
Provide a world-class experience for clients through phone and email on behalf of the team through contract and beyond.
Enter listing data, descriptions, and pictures into MLS.
Coordinate photography, staging, sign installation, and other listing launch functions.
Act as the liaison between real estate agents, clients, title companies, and lenders.
Generate reviews and referrals from clients during and after the transaction.
Support the team growth efforts through posting recruiting ads, calling agent recruits, and scheduling appointments for Team Leader.
Plan and execute client events that are done at a high level to drive business referrals.
Ensure all team receipts are obtained and submitted to the Chief of Staff and take ownership of finding opportunities to reduce expenses.
Create and maintain the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity.
Keep the team leader informed of any challenges that arise and bring potential solutions.
Commit to weekly 1:1 coaching sessions, PLACE trainings, and Brivity trainings.