Reading Room Specialist

Weill Cornell Medical CollegeNew York, NY
1d$32 - $37Onsite

About The Position

Under supervision, the Reading Room Specialist oversees the daily activities of the Reading Room Coordinators.

Requirements

  • High School Diploma
  • Minimum of 2 years of experience as a Reading Room Coordinator or in a comparable access services role.
  • Demonstrates strong communication and interpersonal skills; demonstrates ability to interact with multiple constituencies and exercise "people skills".
  • Ability to exercise standards of professionalism, including appearance, presentation, and demeanor.
  • Ability to demonstrate excellent customer service skills in person, via email and on the telephone.
  • Ability to interface effectively with all levels of management and must work and communicate effectively with both internal and external customers.

Nice To Haves

  • Bachelor's Degree preferred

Responsibilities

  • Assists the supervisor with staffing coordination, handles escalated cases, and oversees team management.
  • Administers scheduling systems including Amion for Radiologists and Google/Visio/Outlook Calendars for the RRC team.
  • Facilitates the onboarding process for new RRCs during their probationary period, including designing and implementing training schedules.
  • Monitors exams and worklists in Medicalis to ensure adherence to detect and actively address cases that may disrupt reading processes.
  • Reviews and analyzes reports in various systems such as Medicalis and documents audit results.
  • Collaborates with leadership to manage and escalate delayed case readings for prompt resolution.
  • Maintains RRC workflows to ensure accountability while maintaining efficiency.
  • Collects and forwards quality related patient concerns to QPS.
  • Performs other related duties as assigned.

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

5,001-10,000 employees

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