Reading Room Specialist

Weill Cornell Medical College • New York, NY

1d • $32 - $37 • Onsite

About The Position

Under supervision, the Reading Room Specialist oversees the daily activities of the Reading Room Coordinators.

Requirements

• High School Diploma
• Minimum of 2 years of experience as a Reading Room Coordinator or in a comparable access services role.
• Demonstrates strong communication and interpersonal skills; demonstrates ability to interact with multiple constituencies and exercise "people skills".
• Ability to exercise standards of professionalism, including appearance, presentation, and demeanor.
• Ability to demonstrate excellent customer service skills in person, via email and on the telephone.
• Ability to interface effectively with all levels of management and must work and communicate effectively with both internal and external customers.

Nice To Haves

• Bachelor's Degree preferred

Responsibilities

• Assists the supervisor with staffing coordination, handles escalated cases, and oversees team management.
• Administers scheduling systems including Amion for Radiologists and Google/Visio/Outlook Calendars for the RRC team.
• Facilitates the onboarding process for new RRCs during their probationary period, including designing and implementing training schedules.
• Monitors exams and worklists in Medicalis to ensure adherence to detect and actively address cases that may disrupt reading processes.
• Reviews and analyzes reports in various systems such as Medicalis and documents audit results.
• Collaborates with leadership to manage and escalate delayed case readings for prompt resolution.
• Maintains RRC workflows to ensure accountability while maintaining efficiency.
• Collects and forwards quality related patient concerns to QPS.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees