Re-Entry Stabilization Case Manager III

GOODWILL OF SILICON VALLEY•San Jose, CA

1d•$70,000 - $80,000•Onsite

About The Position

At Mission Services of Silicon Valley, our purpose is simple and powerful: to help people build skills, find meaningful work, and thrive in our community. For nearly 100 years, we’ve been a trusted partner in connecting opportunity with people’s potential. By working hand in hand with local experts, employers, and community members, we create pathways to education, employment, and lasting economic mobility. As a team, we are committed to: Empowering one another to do our best work and grow together. Building strong partnerships and serving as a driving force for economic opportunity in Silicon Valley. Modeling teamwork, integrity, and cultural intelligence in everything we do. Acting with mutual respect for each other, our community, and the environment we share. The Stabilization Case Manager III (CM III) is a senior-level case management professional responsible for driving participant outcomes, strengthening program quality, and serving as a leadership anchor for Mission Services. CM IIIs manage the most complex caseloads, mentor junior staff, lead case conferencing, and act as an operational extension of the Program Manager. CM IIIs are accountable for ensuring consistency, documentation excellence, system fidelity, and participant stabilization across the entire program. They serve as the lead problem-solvers, culture stewards, and workflow experts within their teams.

Requirements

Reliable transportation
Possess a valid California Driver’s License.
Must be computer literate.
Knowledge of MS Office required.

Nice To Haves

Bachelor's degree in Business, Human Services, Education, or related field (or equivalent combination of education and experience).
AA degree or 6 months–1 year of direct service or customer service experience.
Strong interpersonal, communication, and organizational skills.
Ability to support participants experiencing crisis, homelessness, or instability.
Ability to maintain documentation requirements and follow structured workflows
Data analysis and interpretation skills to identify trends and inform strategy
Comfort with ambiguity and ability to balance competing priorities in dynamic environments
Strategic thinking with ability to connect daily activities to broader organizational mission
Continuous improvement or Growth mindset with willingness to experiment and learn from both successes and failures
Attention to detail and strong organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong interpersonal skills and ability to build trust with diverse populations, accountability, empathy, and cultural awareness.
Excellent written and oral communication skills.
Ability to collaborate across teams and community partners.

Responsibilities

Lead independent stabilization work with complex, high-barrier participants.
Conduct comprehensive biopsychosocial and stability assessments.
Develop advanced stabilization/housing/employment plans tailored to complex needs.
Provide crisis intervention, safety planning, and rapid problem resolution.
Coordinate multi-system cases (probation, parole, behavioral health, VA, housing authorities).
Conduct fieldwork including site visits, unit inspections, wellness checks.
Serve as a leadership resource and mentor for CM I and CM II.
Provide coaching, skill-building, and case review guidance.
Lead weekly or bi-weekly case conferences.
Support onboarding of new case managers.
Model professional standards, trauma-informed care, and cultural responsiveness.
Serve as an escalation point for complex case challenges.
CM III owns operational consistency and system reliability.
Own specific workflows or processes such as housing, retention, crisis response, or documentation.
Identify operational gaps and pilot improvements.
Participate in cross-department process reviews with Housing, Employment, Compliance, and Data teams.
Serve as a procedural subject matter expert for case management.
Ensure program data integrity, compliance fidelity, and audit readiness.
Maintain excellent documentation in HMIS, CaseWorthy, and funder systems.
Conduct regular file reviews for CM I/II and support documentation training.
Serve as a compliance leader for City, County, VA, DOL, and BSCC standards.
Resolve system errors or data discrepancies in collaboration with compliance teams.
Participation in all internal audits and QA meetings — 100%