700 - Designers - RE-Design Consultant - Exempt

Ethan Allen Global Inc•Memphis, TN

1d•Hybrid

About The Position

Named America's #1 Premium Furniture Retailer by Newsweek, Ethan Allen is a leading interior design destination combining state-of-the-art technology with personal service. With over 90 profitable years in business, the company manufactures about 75% of its custom-crafted products in North American workshops, maintaining an enduring reputation for quality and craftsmanship. In its global network of Design Centers, Ethan Allen offers complimentary interior design service and sells a full range of home furnishings, including custom furniture and artisan-crafted accents. The Design Consultant works closely with customers to create individualized design solutions, selling Ethan Allen products and services. This includes space planning, fabric coordination, product selection, and overall project design. Success is measured by developing individualized designs and achieving sales goals in a flexible, relationship-based selling environment. Some projects may involve a team or partnership approach. Design Consultants are evaluated on performance categories such as teamwork, customer service, communication skills, decision making, project development, presentation, and technical skills, as well as benchmarks including Minimum Monthly Sales, Home Calls, Accent Sales, Softgood Sales, Be-Backs, PI, Close Ratio, and participation in the Ethan Allen Trade Program. Consultants are also expected to utilize social media to promote the Ethan Allen brand as outlined in the company's Social Media Policy.

Requirements

Minimum High School Diploma or equivalent with relevant work experience.
Minimum of one (1) year of practical interior design experience.
Broad knowledge of interior design and effective sales techniques.
Working knowledge of online sales and design tools.
Good listening skills with excellent oral and written communication skills also required.
General understanding of how to utilize social media and grass-roots marketing to develop a book of business.
Valid driver’s license, except in limited circumstances in which the associate can establish to the Company’s satisfaction that they have available, for use during all business hours, an alternate means of transportation not requiring the operation of a motor vehicle which will enable them to perform the duties of their position.
Intermediate skill competency using digital floor planning technology.
Experience using interactive technology to view design concepts such as augmented reality, virtual reality and other visualization tools.
Willing and capable of learning new technologies.

Nice To Haves

Bachelor’s degree or equivalent in a design-related field from an accredited institution.
Proven experience (in utilizing social media and grass-roots marketing to develop a book of business).
3D applications (a plus for digital floor planning technology).

Responsibilities

Create design solutions that are consistent with the customer’s preference and budget.
Sell Ethan Allen’s products and services.
Represent the Ethan Allen brand in all customer interactions. When in the design center professionally greet customers to establish rapport and obtain appointments and in-home consultations. Customarily and regularly make home calls to evaluate the customer’s needs and provide a total individualized design solution that closes the sale.
Utilize grassroots marketing and a variety of social media platforms to develop and grow the business.
Educate customers about the complimentary design service Ethan Allen provides, offering as little or as much design service as a customer desires.
Stay current on design and color trends to create fashionable design solutions.
Coordinate with the team to provide exceptional service to customers, before and after the sale, by promptly keeping customers informed of their order status including any delays.
Participate as required in all corporate sponsored marketing and training programs.
Educate customers on all the Ethan Allen sponsored finance options available to them.
Contribute towards the development and on-going upkeep of the design center’s portfolio.
Utilize corporate systems and technology to maximize efficiency in designing projects, creating presentations, and providing professional service for the design team’s customers.
Enter orders utilizing the retail point of sale system.
Work cooperatively in maintaining a neat and orderly design center projection.
Work with the Design Center Leader/Design Sales Leader and Design Consultants to develop business plans and grass roots marketing plans to further our market reach and exceed written goals; monitor effectiveness of the plans. Provide suggestions to modify plan based on reaching specific goals and objectives.
Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects and productive relationships with prospective and current clients.
Utilize appropriate social media (i.e., Facebook, Instagram, etc.) to heighten own presence as well as Ethan Allen’s presence. Continually build relationships with outside talent via social media, such as LinkedIn, to build a network in the market.
Perform any other duties as required.