Service Designers - NY
About The Position
Service Designer: Key Responsibilities Design and improve end-to-end service experiences across customer touchpoints Conduct user research (interviews, surveys, observations) to understand needs and pain points Create service blueprints, journey maps, and personas Identify gaps and inefficiencies in current services and propose solutions Collaborate with UX designers, product managers, engineers, and stakeholders Facilitate workshops and co-creation sessions Define and track service performance metrics and KPIs Ensure services are consistent, scalable, and aligned with business goals Prototype and test new service concepts Required Skills & Qualifications Bachelor’s degree in Design, HCI, Business, or related field Experience in service design, UX design, or customer experience (CX) Strong knowledge of design thinking and human-centered design principles Proficiency in tools like Miro, Figma, FigJam, Lucidchart, or similar Ability to create journey maps, blueprints, and systems diagrams Excellent communication and stakeholder management skills Strong analytical and problem-solving abilities
Requirements
- Bachelor’s degree in Design, HCI, Business, or related field
- Experience in service design, UX design, or customer experience (CX)
- Strong knowledge of design thinking and human-centered design principles
- Proficiency in tools like Miro, Figma, FigJam, Lucidchart, or similar
- Ability to create journey maps, blueprints, and systems diagrams
- Excellent communication and stakeholder management skills
- Strong analytical and problem-solving abilities
Responsibilities
- Design and improve end-to-end service experiences across customer touchpoints
- Conduct user research (interviews, surveys, observations) to understand needs and pain points
- Create service blueprints, journey maps, and personas
- Identify gaps and inefficiencies in current services and propose solutions
- Collaborate with UX designers, product managers, engineers, and stakeholders
- Facilitate workshops and co-creation sessions
- Define and track service performance metrics and KPIs
- Ensure services are consistent, scalable, and aligned with business goals
- Prototype and test new service concepts
Benefits
- Medical, vision, and dental benefits
- 401k retirement plan
- variable pay/incentives
- paid time off
- paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
