RDC Training Specialist

Ashley Furniture Industries

50d

About The Position

The Retail Distribution Center (RDC) Training Specialist is primarily responsible for facilitating RDC Functional onboarding all Ashley warehouse associates, ensuring associates perform their job duties correctly in compliance with all company policies and procedures, and meet quality and productivity expectations. In addition, the Training Specialist may conduct professional development offerings for non-production, production, and supervisory associates. The Training Specialist will implement and interpret course surveys for the RDC Functional onboarding program at their respective location. Based upon the results, the Training Specialist will partner with the business leaders and Human Resources to improve engagement and retention with the program. Additional responsibilities include assisting with the training metrics at their respective location. The training specialist will have indirect reporting to HR Talent Development to ensure standardization of course material across sites, maintenance and support of training equipment/materials, and leveraging learning industry best practices.

Requirements

6 Months of warehouse experience
Strong attention to detail
verbal and written communication skills
Effective time management and organizational skills
Work independently as well as in a team environment
Maintain confidentiality
Working knowledge of Continuous Improvement
Handle multiple projects simultaneously within established time constraints
Perform under strong demands in a fast-paced environment
Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect

Responsibilities

Facilitate RDC Functional onboarding and certain professional development offerings for associates and supervisors throughout the Ashley Retail Organization.
Maintain RDC Functional onboarding program materials in partnership with HR Talent Development-Learning program specialists, safety team, and learning experience designers assigned to the onboarding curriculum.
Orders and stores all program supplies in a dedicated supply room. In addition, the Training Specialist will be responsible for setting up the room and individual placemats for each new employee.
Plan, prepare, and deliver instruction of assigned courses using a variety of teaching methods to facilitate the learning of employees. Depending on program/discipline, courses may be taught in a classroom and or online and may include different shifts.
Assess training success/effectiveness. Create and administer evaluations (Written, verbal, competency demonstration and hands-on application). Compile the information in a manner that includes making recommendations for improvements in delivery, material, or format.
Responsible for classroom management, including managing attendance, confirming guest presenters, arranging lunches/snacks, and assisting HR
Participate in identifying continuous improvement opportunities within the programs delivered.
Maintain professional knowledge and skills in assigned disciplines, required training certifications, and instructional technology/delivery methods to support Ashley’s overall goals and objectives
Perform administrative tasks such as monitoring costs, scheduling classes, setting up systems and equipment, and coordinating enrollment.
Demonstrate the Company’s Core and Growth Values in the performance of all job functions.
Maintain reliable attendance.
Actively participate in departmental meetings, training and education. Assist with training other employees and providing backup.
Complete other assignments and special projects as requested.