RDC Customer Support

ABB•Mount Juliet, TN

3d•Onsite

About The Position

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Planning & Fulfillment Manager __ Your role and responsibilities In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction. The work model for the role is: #LI-onsite Candidates must already have work authorization that would permit them to work for ABB in the US. You will be mainly accountable for: Ensure the execution of the stock policy is according with the contract and KPI established, maintain the reports/presentations and follow up open actions and proactively escalated before issues arise to take actions. Lead and own communication across the organization of internal/external stakeholders, and customer issues resolution process to ensure customer´s satisfaction. Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, Feeder Factories, and other internal and/or external teams. Recommends appropriate solution for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoices, etc.) is in place. Monitor and control backlog in proactive approach to ensure customers receive accurate and timely information. Collaborate with customers and sales periodically to collect/receive the forecast and take appropriate actions internally with the RDC and feeder factories, using available tools and collecting additional relevant information. Monitor and develop the strategy to ensure 100 % ROTD. Build long-term relationships with customers to collaborate and improve process as needed looking at the success of the stock contract. Proactively identify fulfillment issues and communicate them to customers. Work with PMM or Engineering to provide alternate materials if possible.

Requirements

Incoterms knowledge
customer experience success
project execution
supply chain
Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
Previous Supply Chain Experience.
Advanced ability to use Microsoft Office products.
Advanced ability to use SAP.
Moderate ability to Project Management using MS Project or Excel.
Advanced ability to stay organized and meet deadlines on administrative duties.
Data Analysis & Reporting Data Analysis & Reporting.
Candidates must already have work authorization that would permit them to work for ABB in the US.

Nice To Haves

Preferred bachelor’s degree in engineering, Business Administration, or related field with 6+ years relevant work experience in the following:
Will consider associate’s degree in engineering, Business administration or related field with 8+ years relevant work experience.

Responsibilities

Ensure the execution of the stock policy is according with the contract and KPI established, maintain the reports/presentations and follow up open actions and proactively escalated before issues arise to take actions.
Lead and own communication across the organization of internal/external stakeholders, and customer issues resolution process to ensure customer´s satisfaction.
Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, Feeder Factories, and other internal and/or external teams.
Recommends appropriate solution for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoices, etc.) is in place.
Monitor and control backlog in proactive approach to ensure customers receive accurate and timely information.
Collaborate with customers and sales periodically to collect/receive the forecast and take appropriate actions internally with the RDC and feeder factories, using available tools and collecting additional relevant information.
Monitor and develop the strategy to ensure 100 % ROTD.
Build long-term relationships with customers to collaborate and improve process as needed looking at the success of the stock contract.
Proactively identify fulfillment issues and communicate them to customers.
Work with PMM or Engineering to provide alternate materials if possible.

Benefits

Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
Retirement 401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Salaried exempt positions are provided vacation under a permissive time away policy.