Customer Care Representative, RDC+

Realtor.com Careers•Scottsdale, AZ

1d•Hybrid

About The Position

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions. Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance. RDC+ Customer Care Representative Location: Scottsdale, AZ (3 days in office/ 2 days remote) Do you have a passion for providing exceptional customer service? Are you seeking an opportunity where you can make an impact, grow your career and be a part of an amazing organization? Our growing business is looking for a High Performance minded individual to join our team as a RDC+ Customer Care Representative. We need an enthusiastic individual who can listen to customer issues and then offer solutions to each problem. The successful candidate for this role will have a strong command of the company's customer service best practices, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. The RDC+ Customer Care Representative is a detail‑oriented, customer-oriented role responsible for supporting real estate agents and MLS partners. You will be the front‑line point of contact for RDC+ agent inquiries, handling email/phone/chat support, troubleshooting product and data issues, and partnering with other teams including Product and Engineering to ensure a reliable, high‑quality experience for our users.

Requirements

Minimum 2 years of customer service experience in a call center environment
Excellent communication skills (both verbal & written)
Strong attention to detail necessary
Extensive knowledge of current Realtor.com® products
Organized with the ability to handle a fluctuating volume of work & responsibility
Strong research and technical skills required
Knowledge of Chrome and Firefox
Customer service oriented problem-solvers who can think on their own without direct supervision
Team Player with a positive attitude & confidence
Must be able to work a full-time shift scheduled Monday through Friday, between 6 a.m. and 6 p.m. with ability to work weekends (Sat/Sun) if needed, including 3 days in office per week.

Responsibilities

Answers incoming customer inquiries regarding technical issues, product/service questions and general customer inquiries
Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Utilize effective communication and problem-solving skills via inbound phone to handle customer inquiries – we believe in providing one-call resolution!
Identify and escalate technical issues that require deeper investigation while including clear reproduction steps, relevant account details, and screenshots where helpful
Log and surface recurring feedback and known pain points via appropriate feedback channels
Meeting or exceeding company expectations around productivity and service quality goals